Stefen A. Mazzone
Rock Hill,SC
Summary
Competent in working hard and thinking ahead when managing needs of customers and Coworkers. Well-versed in planning, preparing. Effective at processing payments, maintaining security, and updating logs.
Overview
22
22
years of professional experience
Work History
Game Master
Escape Eight
Rock Hill, South Carolina
02.2023 - Current
- Guided customers through puzzle challenges to maximize enjoyment and satisfaction
- Engaged customers through interactive presentations to foster enthusiasm for games
- Ensured safety for all game participants
- Repaired and maintained equipment to ensure optimal performance during gameplay
Content Creator
Stefen Mazzone
Remote
07.2013 - 02.2023
- Collaborated with co-hosts weekly to brainstorm and outline show content
- Discussed topics in a long-form format with co-hosts
- Tailored content to reach wide audiences through algorithms
- Analyzed audience engagement to improve content and engagement
- Optimized content distribution to enhance reach through algorithms
Senior Game Advisor
GameStop
Gastonia, North Carolina
09.2010 - 06.2013
- Provided direct customer service in a retail setting
- Oversaw employee performance and aligned expectations to enhance team effectiveness
- Conducted daily stock and inventory counts to ensure product availability
- Collaborated with other stores to address and resolve operational issues
Delivery Driver
Fresh Fruit
Fort Mill, South Carolina
02.2009 - 06.2009
- Delivered products to customers in a safe and speedy manner
- Contributed to efficient assembly of products for customer fulfillment
- Maintained stock of perishable products to ensure freshness for customers
Gourmet Food Department Head
Cost Plus World Market
Tallahassee, Florida
08.2006 - 08.2008
- Managed department inventory and created engaging displays to enhance customer experience
- Designed and modified layout of department
- Addressed customer requests and provided assistance to ensure satisfaction and loyalty
- Oversaw daily operations of the department and supervised employees
- Collaborated with outside vendors to source quality products and maintain supply consistency
Front End Service Clerk
Publix Supermarket
Miramar, Florida
06.2004 - 05.2006
- Resolved customer inquiries at service desk to enhance satisfaction.
- Handled financial transactions to ensure accurate sales processing.
- Performed daily cleaning and maintenance of front service area to maintain a welcoming environment.
Education
Associates in Arts -
York Technical College
Rock Hill, South CarolinaSkills
- Customer Service
- Interactive Presentation
- Problem Solving Abilities
- Quick Learner
- Team Leadership
- Decision making
- Organizational skills
- Effective communication
- Proficient in Microsoft Office to include Word, PowerPoint, Access and Outlook
- Game Equipment Repair
- Participant Safety
- Client relations
- Verbal communication
- Analytical skills
- Teamwork
- Detail orientation
Timeline
Game Master
Escape Eight
02.2023 - Current
Content Creator
Stefen Mazzone
07.2013 - 02.2023
Senior Game Advisor
GameStop
09.2010 - 06.2013
Delivery Driver
Fresh Fruit
02.2009 - 06.2009
Gourmet Food Department Head
Cost Plus World Market
08.2006 - 08.2008
Front End Service Clerk
Publix Supermarket
06.2004 - 05.2006
Associates in Arts -
York Technical College