Steffanie Anger
Keller,TX
Summary
Experienced insurance professional with a 12-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Adept at working effectively unsupervised and quickly mastering new skills while working in a remote environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vendor Manager - Total Loss
Alacrity Solutions - State Farm
Atlanta, GA - Remote
04.2023 - 11.2023
- Developed and implemented vendor selection criteria to ensure compliance with company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Vendor Site Manager
Alacrity Solutions - State Farm
Irving, TX - Remote
06.2021 - 04.2023
- Conducted regular meetings with staff to provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance, including payroll and approving time off requests.
- Monitored team performance. Held regular one-on-one meetings with employees to review performance, priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
Auto Claims Specialist
Alacrity - Florida Insurance Guaranty Association
Tallahassee, FL - Remote
06.2020 - 04.2021
- Evaluated and processed bodily injury claims according to company guidelines.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
- Researched relevant statutes, regulations and case law for use in determining liability or damages.
- Documented changes in claim statuses using specialized software systems.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Claims Specialist All Weather
State Farm
Fort Worth, TX
11.2018 - 09.2019
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Reviewed policy documents to determine coverage and potential liability for claims.
- Investigated cases involving complex losses and disputed claims.
- Negotiated settlements with claimants in accordance with company guidelines.
Atlanta
SF State
Atlanta, GA
04.2019 - 08.2019
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Team Supervisor
Alacrity Solutions - Liberty Mutual
Carrollton, TX
12.2017 - 04.2018
- Managed a team of 10 Claims Representatives to ensure accuracy and timely completion of all claims processing activities.
- Monitored and tracked performance metrics.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Led and managed employees in partnership with other company leaders.
Auto Claims Adjuster
Alacrity Solutions - Liberty Mutual
Carrollton, TX
06.2016 - 11.2016
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Auto Liability Claims Adjuster
Alacrity Solutions - State Farm
Columbia, MO
10.2013 - 06.2016
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Investigated questionable claims to determine payment authorization.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Total Loss Specialist All Weather
Alacrity Solutions - State Farm
Irving, TX
04.2013 - 08.2013
- Investigated, documented and processed total loss claims for automobile and property damage. Performed detailed research into complex cases.
- Approved rental car reimbursement
- Analyzed vehicle history reports to determine if a total loss was warranted.
- Assessed salvage values for totaled vehicles in order to calculate settlement amounts.
- Communicated effectively with clients via telephone, email, or written correspondence.
- Resolved disputes between parties involved in total loss claims.
Fire Claim Representative
Alacrity Solutions - State Farm
Jacksonville, FL
10.2012 - 02.2013
- Investigated, interpreted, evaluated, and determined coverage for homeowners insurance claims.
- Negotiated with claimants to reach a mutually agreeable resolution in accordance with company guidelines.
- Communicated regularly with insureds, attorneys, agents and third parties throughout the claims process.
- Maintained accurate records of all claim activities according to established standards and procedures.
- Monitored progress of outstanding homeowner's insurance claims to ensure timely resolution.
Education
High School Diploma -
Granbury High School
Granbury, TX05-1998
Skills
- Policy Interpretation
- Coverage Analysis & Application
- Claims Investigation
- Liability Determination
- Staff Training & Development
- Complex Problem-Solving
- Encourage & Motivate Remote Employees
- Examine & Report on Performance Metric Data
Certification
- State Farm Fire Certification
- State Farm Auto Certification
- 29 Active State License
- South Carolina Appraisers License
- Texas Notary
Timeline
Vendor Manager - Total Loss
Alacrity Solutions - State Farm
04.2023 - 11.2023
Vendor Site Manager
Alacrity Solutions - State Farm
06.2021 - 04.2023
Auto Claims Specialist
Alacrity - Florida Insurance Guaranty Association
06.2020 - 04.2021
Atlanta
SF State
04.2019 - 08.2019
Claims Specialist All Weather
State Farm
11.2018 - 09.2019
Team Supervisor
Alacrity Solutions - Liberty Mutual
12.2017 - 04.2018
Auto Claims Adjuster
Alacrity Solutions - Liberty Mutual
06.2016 - 11.2016
Auto Liability Claims Adjuster
Alacrity Solutions - State Farm
10.2013 - 06.2016
Total Loss Specialist All Weather
Alacrity Solutions - State Farm
04.2013 - 08.2013
Fire Claim Representative
Alacrity Solutions - State Farm
10.2012 - 02.2013
High School Diploma -
Granbury High School
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