Steffanie Owens
Caldwell,ID
Summary
Dedicated healthcare professional with a strong background in patient access services, consistently delivering efficient and compassionate support. Recognized for fostering collaborative environments and achieving outstanding results, with proven expertise in patient registration, insurance verification, and problem-solving. A reliable and adaptable approach ensures seamless operations and enhanced patient experiences. Seeking a full-time role that offers professional challenges while leveraging strong interpersonal skills, effective time management, and strategic problem-solving capabilities.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist
Portico East Family Medicine
Meridian, ID
11.2025 - Current
- Facilitated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Managed insurance verification processes, ensuring timely authorizations for services rendered to patients.
- Managed the error work queue and provided feedback on how to avoid specific errors.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Facilitated smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Streamlined appointment scheduling procedures, enhancing overall patient experience and clinic efficiency.
Patient Access Specialist
St. Luke's The Woman's Clinic
Boise, ID
08.2024 - 11.2025
- I worked independently and as part of a team at two clinic locations for The Woman's Clinic with a total of 15 providers, Ultrasound, and Laboratory specialty services.
- I worked closely with clinical staff to accommodate the complex scheduling needs of OBGYN care. Organizing multiple appointments in a specific order for patient care that requires multiple appointments, procedures, or consultations across different specialties and locations.
- Transcribed referral orders from media manager and coordinated scheduling with providers and other clinical staff.
- I verified patient insurance and prior authorization for the insurance companies that required it to avoid further delaying patient care and denied claims.
- Managed high call volumes. I provided information with clear and kind communication. I worked closely with the triage nurses to ensure every concern was addressed appropriately and in a timely manner. I was trusted to handle high emotion calls with empathy and professionalism.
- I utilized my time to complete additional administrative tasks including working my way through the clinic multiple times a day to collect documents for scanning, faxing and filing. As well as completing SMART assignments.
- Completed Humanizing Healthcare Training
Patient Access Specialist
Valor Health
Emmett, ID
09.2022 - 08.2024
- Emergency room registration
- Lab and Radiology registration
- Surgery check ins
- Processes incoming mail
- Payment posting
- Increased clean claims by working with the registration auditor to ensure insurance verification on every hospital encounter
- Increased PAS accuracy by updating the existing training manuel.
- Utilized my education to help train staff on HIPPA and law and ethics in healthcare.
- Participated in Disney training
Childcare Provider
Small Hands Daycare
Meridian, ID
11.2014 - 08.2022
- Successfully facilitated the changing needs and schedules of clients and staff.
- Assessed and documented child behavior and assisted in behavior changing strategies
- Supervised daily activities for children, ensuring safety and engagement in play-based learning environments.
- Developed and implemented age-appropriate lesson plans to promote cognitive and social development.
- Passed state inspections and maintained my Idaho Child Care Program license.
Education
No Degree - Medical Billing And Coding
CWI
Nampa, IDSkills
- Medical terminology
- Conflict Resolution
- Document Management
- Payment collection
- Administrative and office support
- Registration and scheduling
- Professionalism and ethics
- HIPAA compliance
- Communication skills
- Insurance Verification
- Time management
Timeline
Patient Access Specialist
Portico East Family Medicine
11.2025 - Current
Patient Access Specialist
St. Luke's The Woman's Clinic
08.2024 - 11.2025
Patient Access Specialist
Valor Health
09.2022 - 08.2024
Childcare Provider
Small Hands Daycare
11.2014 - 08.2022
No Degree - Medical Billing And Coding
CWI