Steffany Atkison
Ferguson Enterprises LLC
Virginia Beach,VA
24
years of professional experience
Action-oriented Key Account Sales Representative seeking an opportunity to utilize skills in initiating and developing strategic relationships with key account holders to insure their satisfaction with Ferguson’s products and services.
Work History
Key Account Sales Representative
2 Years 4 Months- Develops and maintains strong relationships with key accounts to drive customer satisfaction.
- Collaborates with cross-functional teams to identify client needs and tailor solutions effectively.
- Provides conflict mitigation and resolutions.
- Develops, presents, and responds to customer proposals for their specific requirements.
- Strong communication skills.
- Proficient in sourcing and pricing product.
Inside Sales Representative
7 Years 5 Months- Coordinate multiple customer projects simultaneously to meet deadlines
- Coordinated multiple customer projects to consistently meet deadlines and ensure client satisfaction
- Collaborated with colleagues to clarify customer requirements and tailor solutions
- Planning, executing, and closing out multi-family renovation projects
Department Supervisor
13 Years 11 Months- Key Carrying MOD- Oversaw store operations during shifts, assisted with opening and closing procedures, ensured high-quality customer service and addressed associate needs.
- Department Supervisor- Led a team of 15 associates, streamlining operations and maintaining procedural excellence across all department functions.
- Oversaw sales goals, provided quality customer service, and maintained an appealing showroom appearance; filled in for SASM during his absence.
- Received the Associate of the Month award among 250 candidates in February 2005.
- Associate of the month- Awarded the Associate of the Month award out of 250 other candidates in February of 2005.
- Employee Committee Chair Person- Successfully helped organized fundraisers and store events sponsored by the employee committee, helped raise $3000 within 5 months for the store fund.
- Specialty DSUP- Ensured sales goals were achieved, maintained high standards for customer service, and created an inviting showroom atmosphere; filled in for SASM during absences.
- Led a focus group that evaluated safety across all areas of the store for associates and customers. In November 2005, the team received recognition for excellence and celebrated with a store-wide party for 250 associates.
Application Support Analyst
11 Months- Managed software systems, providing internal support to over 100 company users and 5000 military users, ensuring seamless operations.
- Monitored server activity and reported outages and server activity to various stakeholders.
- Reviewed professional documents for release between iterations, offering constructive feedback to enhance quality and compliance.
Administrative Assistant
4 Years 4 Months- Coordinated domestic and international travel arrangements for over 100 employees, including air, hotel, and vehicle reservations, ensuring seamless travel experiences.
- Managed conference room scheduling calendar, optimizing usage and availability for meetings.
- Created, processed and followed-up on expense reports, purchase orders, and budgeted purchase items.
- Facilitated communication between employees and benefits providers.
- Conducted new hire indoctrinations for over 50 employees. Compiled and ensured proper filing/completion of paperwork at our corporate office.
Education
Bachelor of Science - Technical Project Management, Multimedia (IT)
Skills
Customer relationship management
Communication
Relationship Building
Problem-Solving
Product Knowledge
Time Management and Organization
Adaptability and Emotional Intelligence
Sales reporting
Timeline
Key Account Sales Representative
Ferguson Enterprises LLC
04.2024 - CurrentRead More
Inside Sales Representative
Ferguson Enterprises Inc.
11.2016 - 04.2024Read More
Application Support Analyst
InnovaSystems International, LLC.
04.2012 - 03.2013Read More
Administrative Assistant
InnovaSystems International, LLC.
12.2007 - 04.2012Read More
Department Supervisor
The Home Depot
12.2002 - 11.2016Read More
ITT Technical University
Bachelor of Science from Technical Project Management, Multimedia (IT)
Read More
The Home Depot Training
- Department Supervisor Training 1, 2 & 3
- Conflict Management
- Inventory Management
- Special Service Systems
- Various Merchandising and Leadership classes
Job Skills
- A customer centric associate with more than 24 years of industry experience
- 5 years of experience in Office Administration/Application Support
- Able to identify ways to address a variety of tasks and complete them in a time efficient manner
- Handles responsibility with minimal supervision in a fast-paced environment
- Demonstrates a high level of product knowledge in the areas of plumbing, appliance, hardware, doors, and lighting (MRO)
- Self-motivated team player with excellent communication, time management and organizational skills
- Have propelled multiple managed departments to success in sales while maintaining positive comps and low shrink results
- Bilingual fluency in Spanish