Steffany Strickland
New London,CT
Summary
Driven by a passion for efficiency and excellence, I honed my inventory control and customer service skills at Walgreens, ensuring product availability and enhancing team productivity. My collaborative spirit and keen attention to detail led to significant improvements in inventory accuracy and customer satisfaction, showcasing my ability to thrive in dynamic environments.
Overview
21
21
years of professional experience
Work History
Inventory Specialist
Walgreens
02.2022 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
- Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Handled day-to-day shipping and receiving.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Paraprofessional
New London Public Schools
04.2015 - 02.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Reservation Agent
Cross Sound Ferry Services
09.2003 - 05.2010
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Handled billing information over phone.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
- Provided customers with information about availability and pricing.
- Managed high-volume call flows daily, ensuring efficient reservation handling and customer service.
Travel CNA
Visiting Nurse Association of Southeastern Connecticut
03.2007 - 01.2009
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Responded quickly and calmly in emergency situations.
- Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.
Education
High School Diploma -
Waterford High School
Waterford06.2006
Skills
- Attention to Detail
- Customer Service
- Inventory Control
- Teamwork and Collaboration
- Time Management
Timeline
Inventory Specialist
Walgreens
02.2022 - Current
Paraprofessional
New London Public Schools
04.2015 - 02.2022
Travel CNA
Visiting Nurse Association of Southeastern Connecticut
03.2007 - 01.2009
Reservation Agent
Cross Sound Ferry Services
09.2003 - 05.2010
High School Diploma -
Waterford High School