Steffinie Komala Karamchand

 Directs comprehensive operational and administrative processes for two departments, ensuring seamless workflows and program needs across multiple campuses.

 Effectively resolves complex clinical and administrative issues to maintain optimal daily operations and service delivery.

 Identifies areas for program enhancement and successfully implements solutions in collaboration with departmental leadership, significantly improving efficiency.

 Manages the entire revenue cycle for the wound clinic, including critical activities such as prior authorizations, copay collections, and billing oversight.

 Facilitated leadership meetings and coordinated ancillary testing, ensuring smooth patient care transitions and collaboration.

 Managed the entire patient intake process, including obtaining insurance verification, pre-certifications, and pre-authorizations.

 Oversaw marketing initiatives, patient data verification, and documentation for operational efficiency and compliance.

 Provided essential staffing support and streamlined administrative processes for hospital partners, improving patient care and cross-hospital billing.

 Assisted new employees and scheduled providers to optimize work culture and patient flow.

 Greeted and welcomed guests, ensuring a positive first impression of the company.

 Maintained a safe and clean reception area in compliance with all procedures and regulations.

 Managed budget and income effectively to drive sales growth and minimize losses.

 Documented and communicated various actions, irregularities, and continuing needs.

 Maintained comprehensive knowledge of current sales and promotions, payment and exchange policies, and pickup/delivery processes.

 Cultivated strong relationships with customers, significantly increasing the likelihood of repeat business.

 Optimized product offerings and promotions through strategic vendor partnerships, leading to increased sales.