Stejeanslo Filias
Vero Beach,FL
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Olive Garden to enhance guest satisfaction and streamline operations. My ability to manage multiple tasks effectively led to a significant improvement in service delivery and team efficiency, underscoring my strong work ethic and commitment to quality.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School - Basic
Vero Beach High School
Vero Beach, FL05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Cleanliness standards
- Service prioritization
- Quality Control
- Table Bussing
- Item promotion
- Foreign language proficiency
- Menu presentation
- Food Delivery
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Team Leadership
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Food handling
- Food and Beverage Service
- Ability to Lift 30 Pounds
- Food Safety Standards
- Food Preparation and Safety
- Upselling
Languages
creole
Native or Bilingual
French
Limited Working
English
Full Professional
Spanish
Limited Working
Timeline
Server
Olive Garden
09.2019 - Current
High School - Basic
Vero Beach High School
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