Stela Tolman
Palm Bay,FL
Summary
Seasoned in enhancing dining experiences at establishments like Yellow Dog Cafe, I excel in guest service and POS system operation. Known for elevating customer satisfaction through exceptional service and drink preparation, I've developed a loyal clientele and significantly contributed to workplace efficiency. My expertise in fostering warm customer relationships and maintaining professional appearance stands out.
Overview
14
14
years of professional experience
Work History
Restaurant Server
Yellow Dog Cafe
05.2018 - 12.2024
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Food Server
Aquarina Beach And Country Club
07.2016 - 04.2018
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Food Server
Chef Marios' Cafe
06.2014 - 06.2016
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Retained comprehensive knowledge of daily specials and limited-time promotions, informing guests of enticing menu options to boost restaurant revenue.
Bartender/Server
Davids' Steak and Seafood
06.2011 - 06.2014
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Medical Assistant Certificate - Medical Assistant
Keiser University
Melbourne, FL06-2004
Skills
- Customer satisfaction
- Guest service
- POS system operation
- Professional appearance
- Daily specials memorization
- Drink preparation
Timeline
Restaurant Server
Yellow Dog Cafe
05.2018 - 12.2024
Food Server
Aquarina Beach And Country Club
07.2016 - 04.2018
Food Server
Chef Marios' Cafe
06.2014 - 06.2016
Bartender/Server
Davids' Steak and Seafood
06.2011 - 06.2014
Medical Assistant Certificate - Medical Assistant
Keiser University
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