Stella Agee
Muscle Shoal,AL
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
HH Urgent Care
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Care Partner - Behavioral Health
North Alabama Shoals Hospital
01.2023 - Current
- Provides Patient Care
- Observes and charts Q-15 min Rounds and CVO'S
- BLS Certified and Handle With Care
Certified Nursing Assistant
NHC Moulton
01.2020 - 01.2023
- Provided Skilled Patient Care
- Obtained Vitals and Documented
Patient Care Aid
West Minister Assisted Living and Memory Care
01.2019 - 01.2020
- Assisted with any and all patient care needs
- Documented all vitals and patient care
- Assisted with all front desk needs and phone calls
Education
No Degree -
Truth And Freedom Homeschool Academy
01.2018
Skills
- Time Management
- Multitasking
- Technology Savvy
- Great with Team work and independent projects as well
- Problem-solving
- Obtaining vitals
- Patient Care
- Strong Communication
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
HH Urgent Care
06.2024 - Current
Care Partner - Behavioral Health
North Alabama Shoals Hospital
01.2023 - Current
Certified Nursing Assistant
NHC Moulton
01.2020 - 01.2023
Patient Care Aid
West Minister Assisted Living and Memory Care
01.2019 - 01.2020
No Degree -
Truth And Freedom Homeschool Academy
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