Stella Clements
Appleton
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
The Twist
Greenville, WI
09.2025 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on best practices and operational procedures.
- Optimized workflow processes to enhance efficiency and reduce downtime.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergencies with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Supervised closing shifts, ensuring compliance with safety and operational standards.
- Managed team performance, fostering a collaborative and efficient work environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
Barista
7 Brew
Appleton, WI
05.2025 - 08.2025
- Prepared and served high-quality beverages following standardized recipes and procedures.
- Maintained the cleanliness and organization of workstations to ensure efficient service delivery.
- Provided exceptional customer service, resolving inquiries and concerns promptly and professionally.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Collaborated with team members to enhance customer experience through effective communication.
Behavior Technician
Caravel Autism Health
Appleton, WI
02.2025 - 05.2025
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Implemented positive reinforcement strategies to motivate clients during therapy sessions
- Ensured a safe environment for clients by following safety protocols at all times
Barista
Starbucks
Appleton, WI
10.2024 - 01.2025
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
Server
Buffalo Wild Wings
09.2023 - 09.2024
- Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Followed alcohol awareness procedures to prevent guest intoxication.
BDC Representative
Kolosso Toyota
Appleton, WI
11.2022 - 08.2023
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Achieved an average call resolution rate of XX%, exceeding departmental targets
- Assisted customers with troubleshooting technical issues over the phone, resulting in a XX% decrease in escalations to the technical support team
Pizza Maker
Stuc's Pizza
Neenah, WI
07.2019 - 09.2022
- Prepared and cooked pizzas according to established recipes and customer preferences
- Ensured the quality and consistency of pizza dough, toppings, and sauces
- Operated commercial pizza ovens, ensuring proper temperature control for optimal cooking
- Maintained a clean and organized work area, including food preparation surfaces and utensils
- Managed inventory of pizza ingredients, monitoring stock levels and placing orders as needed
- Collaborated with team members to ensure timely delivery of pizzas to customers
- Followed all health and safety regulations in food handling, storage, and preparation processes
- Assisted in training new pizza makers on proper techniques for dough stretching, topping placement, etc
- Handled cash transactions accurately when taking orders or processing payments from customers
Education
High school diploma -
Neenah high school
Neenah, WI06-2022
Bachelor of Science - Psychology
University of Wisconsin, Green Bay
Green Bay, WI05-2026
Skills
- Phone etiquette
- Cooking
- Food service
- Customer service
- Cleaning Experience
- Restaurant experience
- Food safety
- Food Preparation
- Hospitality
- Multitasking
- Customer service focus
- Decision-making
- Accurate money handling
- Training
- Task prioritization
- Opening and closing procedures
- Food industry
- Cash register
- Serving
- Computer skills
- Cashiering
- Guest services
- POS
- Organization
- Teamwork
Certification
- CPR Certification
- Driver's License
Timeline
Shift Manager
The Twist
09.2025 - Current
Barista
7 Brew
05.2025 - 08.2025
Behavior Technician
Caravel Autism Health
02.2025 - 05.2025
Barista
Starbucks
10.2024 - 01.2025
Server
Buffalo Wild Wings
09.2023 - 09.2024
BDC Representative
Kolosso Toyota
11.2022 - 08.2023
Pizza Maker
Stuc's Pizza
07.2019 - 09.2022
High school diploma -
Neenah high school
Bachelor of Science - Psychology
University of Wisconsin, Green Bay