Victoria Baxter
Adelanto,CA
Summary
Results-driven Customer Service Representative with 6 years of experience in customer service and warehouse operations. Expertise in resolving customer issues, overseeing drive-thru operations, and ensuring food safety compliance. Experienced in inventory management, order fulfillment, and training team members to enhance operational efficiency. Holds an associate degree in Early Childhood Education, with practical experience working with children through volunteer opportunities.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Shift Manager
McDonald's Bear Valley
Victorville, CA
08.2023 - Current
- Managed daily floor operations to maintain service standards
- Led drive-through team operations
- Resolved customer concerns and needs to ensure positive experiences
- Delivered customer support to enhance satisfaction
- Processed customer transactions
- Conducted training sessions
- Placed accurate food orders
- Ensured compliance with food safety standards
- Thrived in fast-paced setting
Shift Manager
McDonald's Temecula
Temecula, CA
11.2023 - 06.2024
- Drive thru shift leader
- Floor Management
- Conducted training sessions for new employees to ensure effective onboarding
- Ensured compliance with food safety regulations
- Assisted customers in resolving issues to enhance satisfaction
- Addressed customer concerns and needs to improve overall service experience
- Ordering accurately
- Cashier
- Working in a fast environment
Warehouse Associate
Home Chef Cold Storage Warehouse
San Bernardino, CA
02.2022 - 04.2022
- Packing food and products into containers and meal bags for distribution efficiency
- Placed packaged meal bags into trailer for timely shipping preparation
- Prepared and sorted meals for distribution to ensure timely service.
- Separated meal bags by barcode to streamline organization and retrieval
- Labeling food containers and labeling meal bags
- Sanitizing tables for meal prep, placing food in containers, cleaning and organizing work areas.
- Packaging Fresh Fruits and Vegetables
- Placing meal menus into bags sorting them by barcodes
FC Associate
Amazon Delivery Warehouse
Victorville, CA
09.2021 - 01.2022
- Picked items from inventory for packing and storage
- Pick & Stage packages for delivery drivers
- Stowing packages into bins
- Scanning bags of packages
- Opening & Resetting package bins
- Dividing packages on Ship Doc
- Resolved operational challenges to improve workflow
- Trained in hazardous materials handling and safety protocols
- Computer work to check for missing or misplaced packages
- Operated pallet jack for moving heavy loads within warehouse
Forklift Operator
Amazon Warehouse
San Bernardino, CA
06.2021 - 09.2021
- Stowed packages onto forklift cages for efficient storage
- Picked packages into bins for streamlined order fulfillment
- Stage products for delivery
- Scanned products into system to verify inventory location
- Resolved issues related to missing and damaged items
FC Associate
Amazon Warehouse Facility
Rialto, CA
01.2021 - 04.2021
- Stowed and scanned products into robots and machines, ensuring accurate inventory management
- Picking products out of machines and totes
- Organizing packages in trailers
- Performed tote running, moving totes between pickers and stowers stations to maintain workflow
- Loaded and unloaded trailers at shipping dock, facilitating timely shipping and receiving operations
- Pallet jack moving and switching out empty totes for totes filled with products
Warehouse Associate
Big Lots Distribution Center
Apple Valley, CA
09.2020 - 12.2020
- Used RF scanner to accurately track and manage packages and products
- Scanned packages and corrected labels on damaged or erroneous packages
- Organizing packaged products onto pallets and labeling pallets by barcodes
- Packed products onto pallets for transport to shipping dock
- Operated pallet jack to transport finished products for loading
- Printing labels for packages
- Utilized Microsoft Excel for data entry and analysis
Receptionist
One Source Transport
Victorville, CA
06.2019 - 07.2020
- Delivered customer service to ensure clients and staff had a positive and professional experience.
- Answered calls for customers and employees, providing timely assistance and information.
- Coordinated and scheduled appointments for all staff members.
- Guided visitors to designated offices, facilitating smooth interactions and support.
- Filing and Faxing documents for staff and clients.
- Organizing files for clients' records
Education
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ05-2029
Associate of Science - Education
Barstow Community College
Barstow, CA05-2026
High School Diploma -
Options Charter Schools
Victorville, CA05-2020
Skills
- Customer Service
- Issue resolution
- Customer satisfaction
- Shift leadership
- Training development
- Cash management
- Safety compliance
- Warehouse experience
- Data Entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Multi-line Phone Systems
- Task prioritization
- Communication
- Problem solving
- Listening skills
- Team collaboration
- Leadership
- Management
- Phone Etiquette
- Verbal communication
- Front Desk
- Leadership
- Management
Additional Information
customer service and warehouse oriented, Positive Attitude, Self management skills, Resilient, Oral and written communication skills, Teamwork and collaboration, Critical thinking and problem solving, Attentive to detail, Ability to follow instructions and production schedules, Knowledge of all safety measures to be taken anywhere
Personal Information
- Willing To Relocate: 1
- Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Certification
- Teacher's Permit
- Food Handler's
- CPR Certified
Accomplishments
- Herb Stein Endowment Scholarship
- Cum Laude
Timeline
Shift Manager
McDonald's Temecula
11.2023 - 06.2024
Shift Manager
McDonald's Bear Valley
08.2023 - Current
Warehouse Associate
Home Chef Cold Storage Warehouse
02.2022 - 04.2022
FC Associate
Amazon Delivery Warehouse
09.2021 - 01.2022
Forklift Operator
Amazon Warehouse
06.2021 - 09.2021
FC Associate
Amazon Warehouse Facility
01.2021 - 04.2021
Warehouse Associate
Big Lots Distribution Center
09.2020 - 12.2020
Receptionist
One Source Transport
06.2019 - 07.2020
Bachelor of Science - Education
Grand Canyon University
Associate of Science - Education
Barstow Community College
High School Diploma -
Options Charter Schools