Summary
Overview
Work History
Skills
Timeline
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Stella Galvan

Ontario,CA

Summary

Highly skilled Senior Director of Operations with a proven track record in strategic planning, financial oversight, and team leadership. Known for implementing operational improvements that increase productivity and reduce costs. Strong decision-making abilities, exceptional interpersonal skills, and a focus on delivering optimal customer service. Significant impact in previous roles through improved process efficiencies and enhanced team performance.

Overview

17
17
years of professional experience

Work History

Senior Director of Operations

Pacifica Beauty, LLC
Carpinteria, CA
01.2020 - 06.2024
  • Executed effective wholesale planning by taking charge of distribution networks, inventory control, and stock policy.
  • Led the coordination and execution of transportation services for all types of shipments, including inbound/outbound, domestic or international, and small parcel packages.
  • Enhanced DTC and B2B operations.
  • Streamlined customer onboarding process.
  • Implemented effective quality control measures and optimized inventory management techniques.
  • Facilitated successful contract negotiations.
  • Managed purchase orders efficiently.
  • Successfully optimized Customer KPIs by meeting all specified Vendor Requirements.
  • Streamlined processes for tracking and managing the delivery of raw materials and finished goods.
  • Supported production schedules with accuracy in the ERP system.
  • Developed and managed RFP process for warehousing services.
  • Analyzed operational processes, identifying areas for improvement to maximize efficiency and cost savings.

Director of Operations

Skylar Body
Playa Del Rey, CA
01.2019 - 01.2020
  • 3PL operations and performance management.
  • DTC and B2B operations.
  • EDI customer onboarding.
  • Transportation for all inbound/outbound, domestic, international, and small parcel.
  • Implemented streamlined processes for purchase order management.
  • Exceeded customer KPIs while maintaining compliance with vendor requirements.
  • Organized, tracked, and managed inbound and outbound shipments of raw materials and finished goods.
  • Provided accurate support for production schedules.

Sales Execution Manager

Fisher and Paykel
01.2017 - 01.2019
  • Developed a revenue recognition program to maximize sales.
  • Utilized on-hand inventory from 6 fulfillment centers to increase fill rate by 50%.
  • Increased on time/in full performance by 25% through regional customer remapping.
  • Maintained oversight of pricing practices to uphold UMRP policy.
  • Accountable for the day-to-day operations and progression of builder, retail, EDI, and fulfillment teams.
  • Managed transit performance for international ocean and air freight shipments.
  • Worked closely with our Global Management team to lead process improvement initiatives.

Operations Manager

The Honest Company
Playa Del Rey, CA
01.2013 - 01.2017
  • Order management of Wholesale division including all top retailer accounts and distributors with monthly volume of $10M+ in purchase orders with year over year increase of 30% in annual sales.
  • Disseminate written policies and procedures related to compliance requirements for all retailers.
  • Provide leadership and customer-specific guidelines internally and warehouse teams to ensure flawless execution.
  • Refute chargebacks and file claims with a 90% recovery rate.
  • Provide relevant and satisfying experiences that strengthen business relationships with customers.
  • Report accurate sales data weekly, monthly, and quarterly to the head of operations, sales, and finance team.
  • Managed policy roadmaps, metrics, and measurements to track progress compared to operational efficiencies and sales productivity.

Senior Client Services Advocate

Activision Blizzard
Santa Monica, CA
01.2007 - 01.2013
  • Managed top retailer accounts in North America and various international channels with annual sales of $3B+ in video games for console.
  • Managed order accuracy and processing while meeting expected customer metrics.
  • Coordinated with customers, warehouses, and operations to execute on-time launch for new release titles, including Call of Duty: Black Ops, distributed to over 16K locations.
  • Provided ongoing operational support to regional and corporate sales and planning personnel with special projects and programs, while keeping open communication with all departments.
  • Coordinated with AR to verify proper invoicing, research customer disputes, and ensure prompt resolution of returns and credits.
  • Consistently achieved top KPI metrics by using customer-vendor compliance programs.

Skills

  • Microsoft
  • Excel
  • PowerPoint
  • JDE
  • NetSuite
  • Shopify
  • SPS
  • Lingo
  • True Commerce
  • Di Central
  • Lingo EDI Systems
  • Excellent Communication Skills
  • Highly Organized
  • Team Leadership
  • Contract Negotiation
  • Cost Savings
  • Operational Excellence
  • Logistics Management
  • Process Improvement
  • Strategic planning and execution

Timeline

Senior Director of Operations

Pacifica Beauty, LLC
01.2020 - 06.2024

Director of Operations

Skylar Body
01.2019 - 01.2020

Sales Execution Manager

Fisher and Paykel
01.2017 - 01.2019

Operations Manager

The Honest Company
01.2013 - 01.2017

Senior Client Services Advocate

Activision Blizzard
01.2007 - 01.2013

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Stella Galvan