Stella Georgalas
Brooklyn
Summary
Dedicated, results-oriented individual with excellent customer service skills looking to find a challenging position in an office setting. Seeking a position with a company that offers opportunity for professional growth. I am motivated and eager to learn new skills.
Overview
37
37
years of professional experience
Work History
Patient Service Associate
Park Ridge Family Health Center at NYU Langone
Brooklyn
03.2026 - 04.2026
- Patient Intake & Registration: Streamlined check-in/check-out process, ensuring accurate collection and verification of demographic and financial data, including photo IDs and insurance cards.
- Front Desk Operations: Serve as a "Brand Ambassador," managing initial patient experiences and administrative clinic operations with a focus on high-quality customer service.
- Scheduling & Emergency Triage: Manage complex appointment books and schedule follow-up exams while triaging dental emergencies to maintain efficient clinic flow.
- Patient Communication: Professionally manage multi-line phone systems, triage calls, take detailed messages, and perform proactive appointment confirmation calls.
- Financial Management: Verified insurance eligibility and collected co-payments, deductibles, and self-pay fees, ensuring compliance with billing practices.
- Records & Compliance: Maintain comprehensive electronic health records in Epic and Axium systems, ensuring all HIPAA-required consents and documents are scanned and signed.
- Resolved patient inquiries and coordinated care using CARES and LEARN service models to enhance patient satisfaction.
Shift Supervisor
Rite Aid
Brooklyn
09.2000 - 08.2025
- Delivered exceptional customer service, fostering positive shopping experiences and resolving inquiries with professionalism and care.
- Trained new team members and delegated responsibilities to optimize daily store operations.
- Executed store opening and closing procedures, ensuring accurate till balancing and reconciliation.
- Processed cash and credit card transactions using POS systems with precision and efficiency.
- Supported management in upholding service and quality standards.
- Enhanced customer satisfaction and sales by building rapport, assisting with merchandise location, and coordinating inventory across store locations.
- Maintained optimal inventory levels through proactive restocking and supply ordering.
- Implemented new planograms for cosmetics and throughout the store, to enhance product visibility and drive engagement.
- Organized shelves to maintain visual appeal and promote featured merchandise.
- Monitored daily system updates to track price changes, product recalls, and outdated inventory, ensuring timely adjustments and compliance.
- Provided cross-functional support in the Pharmacy Department, verifying patient information and assisting with medication dispensing under pharmacist supervision.
- Accurately processed pharmacy transactions and maintained confidentiality in accordance with HIPAA guidelines.
Sales Associate
Rite Aid
Brooklyn
12.1996 - 09.2000
- Delivered exceptional service, enhancing customer satisfaction and shopping experience.
- Processed POS transactions efficiently, ensuring accurate returns of coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or security tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed and printed customer photos promptly in the One-Hour Photo Department, meeting customer expectations.
Sales Associate
Lowen's Pharmacy
Brooklyn
06.1989 - 09.1996
- Delivered exceptional service, enhancing shopping experiences for retail customers.
- Accurately processed POS (cash register) transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor through pricing and security tagging, ensuring optimal presentation.
- Rotated stock and restocked shelves to ensure product availability and enhance store appearance.
Sales Associate
Century 21 Department Store
Brooklyn
- Provided product information and assisted customers in finding items to meet their needs.
- Guided customers to locate specific merchandise, enhancing their shopping experience.
- Organized and maintained merchandise displays by size and color for improved accessibility.
Education
Associate in Science -
Kingsborough Community College of The City University of New York
Brooklyn, NY05-1997
Skills
- HIPAA compliance
- Insurance verification
- Patient intake
- Appointment scheduling
- Customer Service
- Attention to Detail
- Problem-Solving
- POS System Operation
- Cash Handling Accuracy
- Workplace Safety
- Training
- Delegation
- Staff Supervision
- Team Collaboration
- Interpersonal Skills
- Bilingual proficiency
- Display Setup
Timeline
Patient Service Associate
Park Ridge Family Health Center at NYU Langone
03.2026 - 04.2026
Shift Supervisor
Rite Aid
09.2000 - 08.2025
Sales Associate
Rite Aid
12.1996 - 09.2000
Sales Associate
Lowen's Pharmacy
06.1989 - 09.1996
Sales Associate
Century 21 Department Store
Associate in Science -
Kingsborough Community College of The City University of New York