Stella Kotowski
Holland,MI
Summary
Enthusiastic server with a strong focus on promoting menu items and ensuring customer satisfaction. Skilled in order delivery and team support, dedicated to enhancing dining experiences and driving sales.
Overview
5
5
years of professional experience
Work History
Server
Salt and Pepper
Holland, MI
03.2024 - Current
- Took guests drink and food orders as well as delivering them.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Hostess
Crazy Horse Steakhouse
Holland, MI
06.2021 - 01.2025
- Answered phones promptly to record and confirm reservations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
High School Diploma -
Hamilton High School
Hamilton, MI05-2023
Kinesiology
Michigan State University
East Lansing, MISkills
- Table resetting
- Hostess support
- Team member support
- Order delivery practices
- Food inspection
- Daily specials memorization
- Server training
- Liquor, wine, and food service
- Multitasking and organization
- Guest relations management
Timeline
Server
Salt and Pepper
03.2024 - Current
Hostess
Crazy Horse Steakhouse
06.2021 - 01.2025
High School Diploma -
Hamilton High School
Kinesiology
Michigan State University