Stella Njoku
Houston
Summary
Dynamic leasing consultant with proven expertise in customer service and sales. Skilled in managing tenant relationships, facilitating lease agreements, and implementing effective property marketing strategies.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Tarantino
Houston, TX
05.2026 - Current
- Facilitated leasing processes by conducting property tours and responding to inquiries from prospective tenants.
- Coordinated lease signings and ensured compliance with legal requirements and company policies.
- Developed strong relationships with residents, enhancing tenant retention through effective communication and support.
- Implemented marketing strategies that increased property visibility and attracted potential renters.
Leasing Consultant
Fallsgroup
Houston
09.2021 - 05.2026
- Facilitated property tours, showcasing amenities and features to prospective tenants.
- Managed lease documentation and ensured compliance with local regulations.
- Assisted in tenant screening processes, evaluating rental applications for suitability.
- Developed strong relationships with residents, addressing concerns and enhancing community satisfaction.
- Coordinated marketing efforts for available units across multiple platforms to increase visibility.
- Collaborated with maintenance teams to resolve tenant issues promptly and efficiently.
- Conducted market research to analyze competitive pricing and adjust leasing strategies accordingly.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
Education
Bachelor of Science - Applied Physics Electronics
Federal University of Technol;ogy Akure, Ondo State, Nigeria
05-2001
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- Leasing and sales
- Phone and email etiquette
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Creative problem solving
- Leasing terms and specifications
- Closing techniques
- Property marketing
- Background check process
- Property tours and inspections
- Organized mindset
- Maintenance requests
- Sales proficiency
Timeline
Leasing Consultant
Tarantino
05.2026 - Current
Leasing Consultant
Fallsgroup
09.2021 - 05.2026
Bachelor of Science - Applied Physics Electronics
Federal University of Technol;ogy Akure, Ondo State, Nigeria