Summary
Overview
Work History
Education
Skills
Timeline
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Stella Rivituso

Wilmington, NC,NC

Summary

Working in an multiple environments that were customer-service based, I have extensive knowledge on how to engage with customers. In addition, I have had multiple barista positions and a lot of experience with handling food and drink. I love to interact with customers, become a team with my co-workers, and operate under a friendly but efficient management system.

Overview

3
3
years of professional experience

Work History

Server

Moo & Brew
Indian Trail, NC
01.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.

Barista

Scooters Coffee Shop
Indian Trail, NC
09.2023 - 12.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.

Barista

Starbucks, Barista
Indian Trail, NC
02.2023 - 09.2023
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Student Server

Erickson Senior Living
Indian Trail, NC
01.2022 - 01.2023
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Presented menus and answered questions regarding items.
  • Prepared checks, itemizing total meal costs and taxes.

Dessert Specialist

Culver's Restaurant
Monroe, NC
07.2021 - 12.2021
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Provided quality customer service by adhering to company policies and procedures.

Education

High School Diploma -

University of North Carolina At Wilmington
Wilmington, NC

Skills

  • Team member support
  • Table Bussing
  • Safe Food Handling
  • Order delivery practices
  • Daily specials memorization
  • Table resetting
  • Supply Restocking
  • Guest Engagement
  • Beverage Preparation
  • Food station setup
  • Allergy awareness
  • Exceptional customer service
  • Menu Memorization
  • Food and beverage pairings

Timeline

Server

Moo & Brew
01.2024 - Current

Barista

Scooters Coffee Shop
09.2023 - 12.2023

Barista

Starbucks, Barista
02.2023 - 09.2023

Student Server

Erickson Senior Living
01.2022 - 01.2023

Dessert Specialist

Culver's Restaurant
07.2021 - 12.2021

High School Diploma -

University of North Carolina At Wilmington

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Stella Rivituso