Stella Rodriguez Ortiz
Roxboro,NC
Summary
Highly- motivated professional with 5 years of experience and proven knowledge of case work, community outreach and counseling as an Advocate. I have 10 years of experience and knowledge of back-office operations, administrative support and customer service. I directed all clerical duties including copying, filling, maintaining customers databases, preparing and coordinating mail,emails and faxes. Detail-oriented professional with high-level aptitude in administrative support roles. Excellent multitasker with strength in organizing materials and prioritizing tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Support
Person County Arts, Parks & Recreation
11.2022 - Current
- Customer Service, Media ads, brochures, flyers, and public service announcements.
- Screened incoming telephone calls, routing them to appropriate personnel.
- Used Microsoft Office Suite to create documents and presentations.
- Attention to detail and good organizational skills.
- Provided administrative support to managers and staff.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistan Store Manager
Dolla General
09.2023 - 07.2024
- Implementing workflow procedures based on direction from the company.
- Assists manager by performing related duties.
- Supports staff results by communicating job expectations and planning, monitoring, and appraising job results.
- Helps to coach, counsel, and discipline employees.
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
Advocate/ Administration
SAFE HAVEN OF PERSON COUNTY, INC
11.2022
- Submitted reports and reviewed reports and problems with superior
- Provided information and referred individuals to public and private agencies and community services for assistance
- Kept records and prepared reports for owner and management concerning visits with clients
- Assisted in locating housing for displaced individuals
- Maintained files and filing, keeping sensitive information confidential
- Trained staff in office procedures and software applications, driving operations
- Screened incoming telephone calls, routing to appropriate personnel
- Used Microsoft Office Suite to create documents and presentations.
Education
PRO-BIENESTAR COMERIEÑO
COMERIO PUERTO RICO03.2009
Piedmont Community college
Roxboro NCSkills
- Bilingual Spanish/English
- Administrative Support
- Data Entry Software
- Case File Management decision making abilities
- Youth Advocacy
- Community Resource Navigation
- Ease with Computers and Technology
- Strong Organizational Skills
- Supply Inventory Control
- Interpersonal Skills
- Telephone reception
- Office administration work
Certification
- Notary Public (Person County NC)
- Address Confidentiality Program, State of North Carolina Department of Justice, Raleigh, NC, 08/2024
- NCSC (National Center for State Courts Working Effectively with Interpreters in Domestic Violence and Sexual Assault
- NC, 01/2020NCCASA Fundamentals in Serving Survivors of Sexual Assault, Durham, NC, 01/2022
- OVC TTAC Office for Victims of Crime, 2016-2022
References
References available upon request
Timeline
Assistan Store Manager
Dolla General
09.2023 - 07.2024
Administrative Support
Person County Arts, Parks & Recreation
11.2022 - Current
Advocate/ Administration
SAFE HAVEN OF PERSON COUNTY, INC
11.2022
PRO-BIENESTAR COMERIEÑO
Piedmont Community college