Stella Savage
Wauconda,IL
Summary
Motivated Worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving. Learning American Sign Language.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
JJ Twiggs
Wauconda, IL
05.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
Server, Expediter, Hostess, Food Runner
No Wake Bar And Grill
Port Barrington, Illinois
04.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers and provided outstanding customer service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Generated solutions to customer issues, vendor errors and budget limitations.
Education
No Degree -
Illinois State University
Normal, IL05.2026
High School Diploma -
Wauconda High School
Wauconda, IL05.2022
Skills
- Check Payment Processing
- Dining Customer Service
- Conflict Resolution
- Safe Work Practices
- Bill Computation
- Hospitality and Accommodation
- Station Cleaning
- Order Management
- Order Taking
- Service Prioritization
Accomplishments
- Achieved 8 time World Qualification for the World Irish Dance Championships by completing local,regional,national and world level of competition
- Achieved top 5 in the Mid-West two years in a row as well as top 10 in the Mid-West for 4 years
Exercise
I love to run and go to the gym regularly!
Languages
American Sign Language
Limited Working
Timeline
Server
JJ Twiggs
05.2023 - 08.2023
Server, Expediter, Hostess, Food Runner
No Wake Bar And Grill
04.2021 - 08.2023
No Degree -
Illinois State University
High School Diploma -
Wauconda High School