STELLA YANCE
Ashland
Summary
Detail-oriented host with strong customer service and conflict resolution skills. Committed to enhancing guest experiences and ensuring satisfaction through effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Host
gogis
Jacksonville
07.2024 - Current
- Accepted payments from guests for dine-in and take-out foods.
- Coordinated with kitchen and serving staff to ensure seamless dining experiences and promptly address customer concerns.
- Stocked server areas with supplies before, during and after shifts.
- Engaged with patrons to enhance their dining experience by answering questions and resolving complaints.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took beverage orders and served drinks during peak meal times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cultivated long-term relationships with customers, fostering loyalty and increasing repeat business opportunities.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Communicated with servers about new tables, changes in food availability and customer comments.
Host
Gather
Talent
06.2023 - 11.2024
- Welcomed guests and optimized seating arrangements to enhance dining experience.
- Monitored guest experiences to enhance satisfaction and comfort levels.
- Addressed guest inquiries and resolved issues to maintain high service standards.
- Coordinated with kitchen staff to ensure timely meal delivery and guest satisfaction.
- Maintained cleanliness and organization of dining areas during service.
- Trained new hosts on procedures and customer service standards.
- Recorded reservations via phone and in-person interactions.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Ashland High School
Ashland, OR06-2025
Some College (No Degree) - Food And Nutrition
Florence Univerity of The Arts
Florence, ItalySkills
- POS system operation
- Food safety practices
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Detail orientation
- Goal-oriented approach
Timeline
Host
gogis
07.2024 - Current
Host
Gather
06.2023 - 11.2024
High School Diploma -
Ashland High School
Some College (No Degree) - Food And Nutrition
Florence Univerity of The Arts