Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jacy Johnston

Hood River

Summary

I am highly motivated with years of customer service experience. possess a lot of enthusiasm for serving the customer, our community and our environment. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with customers, team members and management. I am looking for a long term full-time job in the customer service industry. I prefer Monday - Friday, but would be open to an occasional weekend shift. An added bonus if I get this job, is that my Grandparents reside at Down Manor.

Overview

1
1
year of professional experience

Work History

Host

Full Sail Brewery
07.2023 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Bus & clean tables
  • Assist servers with customer orders

Barista

Miss O's Espresso
- 10.2021
  • Opened & closed up the coffee cart alone, cleaned the cart in preparation for following day, worked with team members in 'close quarters', handled money via cash, checks and square, provided excellent customer service, learned and made all items on the menu, notified manager of inventory needs, used local coffee beans to support local growth and businesses.

Retail Assistant

Smiley's Red Barn
06.2020
  • Processed returns and exchanges in accordance with company policies, promoted sales by setting up displays and organizing and arranging merchandise, developed an in-depth knowledge of the store's products and services, supported cleanliness of store by cleaning shelves, counters and displays, maintained merchandise on sales floor by stocking racks, counters, and displays, resolved customer complaints quickly with empathy and understanding, proficient in using point-of-sale systems to process transactions accurately, performed opening and closing duties, engaged customers in friendly and professional dialogue about product needs, gained experience in merchandising and stocking shelves for retail products, wrapped and bagged merchandise for customers for easy carrying, developed excellent customer service skills, displayed strong organizational skills, processed payments via cash, credit cards or gift cards according to established procedures, counted money to verify amounts, carried out cleaning duties throughout the store when necessary, completed daily store opening and closing tasks.

Education

High School Diploma -

West River Academy
Online, US
05.2023

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • POS System Operation
  • Adaptability and Resilience
  • Complaint Handling
  • Team Collaboration Aptitude
  • Friendly and Helpful
  • Customer Service
  • Reliable and Responsible
  • Honest and Dependable
  • Attention to Detail
  • Team Cooperation
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards
  • Store Opening and Closing
  • Relationship Building
  • Product and Service Sales
  • Decision-Making

Volunteer Experience

  • Volunteer, Hood River Adopt-A-Dog, Hood River, OR, 04/01/10, 09/30/21
  • Fundraising, Lily May Warriors, Hood River, OR, 03/01/16, 06/30/16, I went door to door and used social media to help raise $1200 for Lila May at her 'Tutu Trot.' I was young, but understood the scope of her situation. Even though she has since passed, I am so happy I was part of her journey and that I was able to help her and her family with my fundraising efforts.

Timeline

Host

Full Sail Brewery
07.2023 - Current

Retail Assistant

Smiley's Red Barn
06.2020

Barista

Miss O's Espresso
- 10.2021

High School Diploma -

West River Academy

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Jacy Johnston