Stepfan Hollinshed
Jonesboro,AR
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Packing and Shipping Supervisor
Southern Marketing Affiliates
11.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Gathered, organized and input information into digital database.
RETAIL SALES ASSOCIATE
Gamble Home Furnishings
10.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
MACHINE SPECIALIST
Unilever
09.2019 - 10.2021
- Calibration, operation and maintenance of Ronchi and Krones filler and labeling machines
- Operation of polypack, case erector, case sealer and palletizer
- SAP and Microsoft Excel and OneDrive used for documentation/Microsoft teams used for communication, along with Outlook.
2ND SHIFT COORDINATOR
Manpower
02.2019 - 09.2019
- Shift Lead duties for Manpower temporary employees (hiring, disciplinary, line placement)
- Maintained records of the production schedule to place employees where needed on the Unilever floor.
SAFETY COORDINATOR
Hoover Treated Wood Products
06.2018 - 11.2018
- Investigated safety concerns and incidents to prepare detailed reports for superiors
- Developed and implemented safe operating procedures for new tasks
- Helped manage up-to-date training program, including tracking employee courses and preparing schedules for new classes
- Assessed safety of tools and equipment through regular inspections
- Instructed employees on occupational safety issues specific to different departments or roles
- Reduced accidents and injury levels for new employees with thorough orientation programs
- Improved workplace safety for employees with diligent attention to behaviors, processes, and environmental concerns
- Verified compliance with requirements and issued warnings for violations with required corrective actions
- Obtained precise samples and results by keeping equipment maintained and calibrated
- Helped maintain OSHA compliance with detailed records of environmental assessments and occupational incidents
- Coordinated accurate use of personal protective equipment for inspection team and site workers
- Identified job-related illnesses and diseases through worker studies
- Assisted with emergency response by directing operations
- Addressed findings of contaminant analyses with successful implementation of targeted corrective measures
- Determined environmental safety of workplaces, testing for problems such as radiation, chemical hazards, and excessive noise
- Collected data about safety enforcement standards at different locations, reviewing ongoing monitoring reports, sanitation activities, and floor plans to assess worker protections
- Helped teams prepare for different types of emergencies with strategic response drills
- Investigated reports made by workers refusing to work on safety grounds.
QUALITY CONTROL TECHNICIAN
Diamond Pet Foods
06.2016 - 06.2018
- Validated sample representation with audits of quality control activities and reviewed production work from prior shift against standards
- Completed accurate batch reports with calculations of variations in batch sizes, proper attributes, standards, and other required formula-specific data
- Verified product compliance with specifications through visual tests and inspections
- Checked materials compliance with supplier and owner specifications by visually and scientifically verifying supply
- Helped eliminate future quality control issues by conveying feedback to production team members and managers
- Handled ongoing testing, troubleshooting, and calibration of machines
- Managed production sampling for full product line, covering current testing as well as future retrospective reviews
- Assisted supervisors in resolving quality control issues, tracking quality trends, and implementing improvement plans
- Coordinated daily quality control activities, including data entry of plans and activities, routine checks, and regular sampling
- Verified quality control results with routine data and process audits
- Completed routine and special analyses of in-process materials and finished goods
- Supported successful production by receiving and inspecting component materials
- Checked contract laboratory data for accuracy and regulatory compliance
- Maintained reliability of quality control data by regularly calibrating, validating, and maintaining laboratory equipment
- Coordinated testing as liaison between quality control, vendors and contractors
- Collected and analyzed laboratory testing data on raw materials and completed work
- Verified quality and graded finished products with visual inspections.
CNC MACHINE OPERATOR
AKIN House, Inc.
01.2014 - 06.2016
- Measured dimensions of finished workpieces to verify conformance to specifications using precision measuring instruments, templates and fixtures
- Inserted control instructions into machine control units to start operation
- Reviewed program specifications or blueprints to determine and set machine operations and sequencing, finished workpiece dimensions, or numerical control sequences
- Set up future jobs while machines were operated
- Installed, aligned and secured tools, attachments, fixtures and workpieces on machines using hand tools and precision measuring instruments
- Calculated machine speed and feed ratios and size and position of cuts.
Education
Associate in Science (A.S.) - Information Technology
UNIVERSITY OF CENTRAL ARKANSAS
Conway, AR12.2011
High School Diploma -
DUMAS HIGH SCHOOL
Dumas, AR05.2006
Skills
- Engaging with Diverse Customers
- Item Ticketing and Pricing
- Corrective Actions
- Building Customer Relationships and Loyalty
- Persuasive Selling
- Computer Proficiency and Microsoft Office
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Teamwork and Collaboration
- Staff Management
- Goal-Oriented
- Diverse Software Experience
- Training and Mentoring
References
References available upon request
Timeline
Packing and Shipping Supervisor
Southern Marketing Affiliates
11.2022 - Current
RETAIL SALES ASSOCIATE
Gamble Home Furnishings
10.2021 - 11.2022
MACHINE SPECIALIST
Unilever
09.2019 - 10.2021
2ND SHIFT COORDINATOR
Manpower
02.2019 - 09.2019
SAFETY COORDINATOR
Hoover Treated Wood Products
06.2018 - 11.2018
QUALITY CONTROL TECHNICIAN
Diamond Pet Foods
06.2016 - 06.2018
CNC MACHINE OPERATOR
AKIN House, Inc.
01.2014 - 06.2016
Associate in Science (A.S.) - Information Technology
UNIVERSITY OF CENTRAL ARKANSAS
High School Diploma -
DUMAS HIGH SCHOOL
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