Summary
Overview
Work History
Education
Skills
Accomplishments
Nation defense Service Award
Languages
Timeline
Generic

Stepfanie Green

West Warwick,Rhode Island

Summary

Dynamic sales professional with extensive experience at Aldi's, excelling in customer service and team leadership. Proven track record in cash handling accuracy and relationship building, fostering loyalty and satisfaction. Adept at managing inventory and enhancing store operations, consistently achieving goals through effective communication and collaboration.

Sales professional with strong track record in customer relationship management and sales growth. Known for collaborative teamwork, adaptability, and focus on results. Recognized for skills in sales techniques and customer engagement.

Overview

10
10
years of professional experience

Work History

Lead Sales Associate

Aldi
11.2020 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Stayed current on company offerings and industry trends.

Enlisted Soldier

Army
08.2016 - 01.2020
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets, and personnel.
  • Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
  • Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Upheld [Branch] dress and appearance regulations for professional appearance.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Memorized [Area of expertise] policies and led training for company personnel.
  • Gave individual evaluations based on fitness and combat readiness.
  • Surveyed company overall health and preparedness.

Lead Crew Member

Dunkin Donuts
08.2015 - 08.2016
  • Developed clear communication channels within the crew, enabling effective information sharing and collaboration.
  • Reviewed crew performance regularly, providing constructive feedback for continuous improvement.
  • Increased team productivity by implementing efficient task delegation and prioritization strategies.
  • Established rapport with clients creating a sense of trust that resulted in repeat business.
  • Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
  • Adapted quickly to changing priorities or unexpected challenges, maintaining focus on achieving team objectives.
  • Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
  • Utilized problem-solving abilities during critical situations leading to quicker resolutions without compromising quality.
  • Maintained high standards of cleanliness throughout the workspace which contributed to an organized working environment.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Education

Associate of Science - Animal Science

Community College of Rhode Island
Warwick, RI
06-2026

Criminal Justice - Criminal Justice

Community College of Rhode Island
Warwick, RI
06-2022

No Degree - Medical Management of Biological Casualties

Joint Warfight
Colorado
06-2019

No Degree -

Colorado Military Academy
Colorado
02-2019

GED -

CCAP
Cranston, RI
06-2010

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Pricing and labeling
  • POS system operation
  • Teamwork and collaboration
  • Merchandise displays
  • Customer care
  • Relationship building
  • Client relationship building
  • Negotiation
  • Team building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].

Nation defense Service Award

is an award that  is given to service member's  who served honorably periods of national emergency  or armed conflict 


also received The Army Achievement metal  which is for non-combat meritorious service or exceptional achievement by enlisted personal and junior officers below a certain rank

Languages

English
Full Professional

Timeline

Lead Sales Associate

Aldi
11.2020 - Current

Enlisted Soldier

Army
08.2016 - 01.2020

Lead Crew Member

Dunkin Donuts
08.2015 - 08.2016

Associate of Science - Animal Science

Community College of Rhode Island

Criminal Justice - Criminal Justice

Community College of Rhode Island

No Degree - Medical Management of Biological Casualties

Joint Warfight

No Degree -

Colorado Military Academy

GED -

CCAP

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