Stephan Augustin
Lowell,MA
Summary
Highly organized and detail-oriented individual with a proven track record of effectively nurturing client needs. Possessing excellent team leadership skills, able to communicate effectively with diverse populations. Experienced in leading sales teams to exceed performance goals and deliver exceptional customer service. Utilize strong leadership and communication skills to mentor and develop team members. Foster a collaborative and goal-oriented work environment consistently resulting in superior customer satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate Team Leader
T-Mobile
11.2020 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Fostered a culture of accountability within the team by setting clear expectations regarding individual roles and responsibilities.
Sales Representative
Metro By T-Moblie
12.2017 - Current
- Ability to learn and retain new promotions on a monthly basis
- Adapt sale tactics depending on monthly quotas
- Learn to troubleshoot all phones
- Create new accounts and adjust current customers plans
Customer Service Representative
Lifetime Brands
08.2017 - 09.2017
- Take incoming calls from call queue to assist customers with questions or concerns (damaged or broken products, wrong product, buyer's' remorse, estimated delivery time, placing an order)
- Aid customers over the phone to order items online through many of our affiliates
- Work closely with our three warehouses to place replacement orders and information on inventory and Track customer shipments through database software
- Apply discounts a requested and required to customer orders
Supervisor/Manager
Allied Universal Security Services
11.2016 - 03.2017
- Communicates staffing needs on shift to account manager or operations manager
- Assures that officers receive appropriate training, developing them in both technical and professional skills
- Include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
- Shift including vehicle / driving safety as appropriate to Corporate procedures
- Assists with the communication of policies, company announcements and job openings
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager
- Manage uniforms, equipment, supplies and maintaining appropriate inventories and maintenance checklists
Customer Service Representative
PLS Financial Services
08.2015 - 03.2016
- Cashing checks
- Data entry using Softgate computer software system
- Processing and preparing monetary instrument transactions
- Creating profiles for new customers
- Processed bill payments and international wire transfers
- Verifying customer information and ensuring that appropriate records are updated
Reservation/Affiliate Agent
CommonWealth Worldwide Chauffeured Transportation
07.2015 - 03.2016
- Following the Commonwealth three ring answering rule
- Creating and editing profiles for the upper class
- Provide reservation quotes for both in-house and out-house reservations
- Creating reservations from booker's phone calls, emails and the provider
- Creating reservations with affiliates all around the world
- Four steps of accuracy rule which includes verbal and written confirmations
- Daily use of the Livery Coach program and Wave
Sales Associate
CVS Health
06.2014 - 02.2015
- Processed sale transactions at cash register
- Organized merchandise
- Fostered sales by informing customers about features and benefits of CVS brand products
- Answered and transferred phone calls
- Assisted customers with the operation of the self check-out machines
- Maintaining front store inventory as well as the stockroom
Summer Intern
Wic: Women, Infants and Children
06.2014 - 08.2014
- Transferred and answered phone calls, as well making appointments with clients
- Carried general office duties including copying, filing, and greeting clients
- Created Office brochures and flyers using Microsoft office
Cashier
Sears
09.2013 - 12.2013
- Processed sale transactions at the register
- Stocked merchandise
- Advertised sales and products promotions
- Maintained a clean sales environment
- Greeted customers
Summer intern: Office Assistant
Action for Boston Community Development
06.2012 - 08.2012
- Answered and transferred inbound and outbound calls
- Assisted applicants in completing forms for rent vouchers and heating assistance
- Managed and documented donations
- Assisted in organizing program events
- Effectively managed paperwork, including faxing, filing, copying and calling clients
- Contacted constituents to explain eligible services
Education
Associate of Science - Accounting
Purdue University
West Lafayette, INHigh School -
Greater Egleston Community High School
01.2013
Skills
- Customer relationship building
- Team management
- Sales presentations
- Sales strategy development
- Problem-solving skills
- Multi-tasking strength
- Inventory control
- Inventory tracking
- Negotiation tactics
Timeline
Sales Associate Team Leader
T-Mobile
11.2020 - Current
Sales Representative
Metro By T-Moblie
12.2017 - Current
Customer Service Representative
Lifetime Brands
08.2017 - 09.2017
Supervisor/Manager
Allied Universal Security Services
11.2016 - 03.2017
Customer Service Representative
PLS Financial Services
08.2015 - 03.2016
Reservation/Affiliate Agent
CommonWealth Worldwide Chauffeured Transportation
07.2015 - 03.2016
Sales Associate
CVS Health
06.2014 - 02.2015
Summer Intern
Wic: Women, Infants and Children
06.2014 - 08.2014
Cashier
Sears
09.2013 - 12.2013
Summer intern: Office Assistant
Action for Boston Community Development
06.2012 - 08.2012
High School -
Greater Egleston Community High School
Associate of Science - Accounting
Purdue University
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