Stephan Davies
Dolton,IL
Summary
Dynamic Certified Trainer from White Castle, excelling in personalized instruction and learning strategy. Leveraged group dynamics and coaching techniques to significantly enhance team performance, exceeding customer satisfaction. Skilled in virtual training, demonstrating a proven track record of developing top talent and innovative training solutions.
Overview
6
6
years of professional experience
Work History
Certified Trainer
White Castle
Chicago, IL
03.2019 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Determined appropriate instructional plans based on personal strengths and training goals.
- Provided guidance to trainers regarding curriculum design and delivery techniques.
- Provided one-on-one coaching sessions to help individuals improve their skills.
- Verified functionality of user interfaces on a variety of platforms including Windows, Mac OS X, iOS, and Android.
- Conducted research into compatibility issues between third-party applications and the latest version of the OS.
- Troubleshot computer issues involving OS problems, viruses, and hardware failures.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Created user accounts on Windows, Linux, Mac OS X operating systems as needed.
- Installed operating systems like Windows, Linux and Mac OS X on different computer platforms.
- Provided technical support for Windows, Mac OS, and Linux operating systems.
- Completed new OS installations on phones, tablets and laptops.
- Installed operating systems including Windows, Mac OS X, Linux, and Unix.
- Installed software on multiple hardware platforms and operating systems, including Windows, Mac OS X and Linux.
- Applied OS patches and security updates on a regular basis.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Morgan Park High School
Chicago, IL06-2018
Skills
- Learning management systems
- Learning strategy
- Virtual training
- Soft skills training
- Group dynamics
- Personalized instruction
- Coaching techniques
- Training delivery
- Train-the-trainer
Affiliations
I enjoy learning about graphical design as well as game design. I've done simple coding for game development as well. it may have been small experience but to me, experience in any form is helpful towards learning a new skill
Timeline
Certified Trainer
White Castle
03.2019 - Current
High School Diploma -
Morgan Park High School
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