Stephan Heid
Parts Person
Fort Dodge,IA
Work Preference
Summary
Detail-oriented driver with strong time management and customer service skills. Proven ability to maintain operational standards and ensure timely vehicle deliveries.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Driver
Fort Dodge Ford Lincoln Toyota
03.2024 - 05.2026
- Delivered vehicles to customers, ensuring safety and timely arrivals.
- Conducted routine vehicle inspections to maintain operational standards.
- Managed vehicle inventory, coordinating with sales team for efficient delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Auditor
RGIS Inventory
03.2005 - 01.2012
- Developed detailed reports on audit findings, providing insights for operational improvements.
- Conducted comprehensive inventory audits to ensure accuracy and compliance with company standards.
- Implemented improved inventory tracking processes, enhancing efficiency in stock management.
- Utilized advanced auditing software to perform real-time inventory evaluations and trend analysis.
- Counted all physical inventory and generated department audit reports.
CSA /Retail Shop Manager
Sears Auto Center
04.2007 - 04.2008
- Assisted customers with product inquiries and service recommendations to enhance satisfaction.
- Processed customer transactions efficiently, ensuring accurate billing and payment handling.
- Collaborated with team members to maintain a clean and organized service area.
- Resolved customer complaints by providing timely solutions, improving overall experience.
- Trained new associates on company policies and customer service best practices.
- Monitored inventory levels and ordered supplies to ensure availability for operations.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Assistant Store Manager
Advanced Auto Parts
03.2006 - 09.2006
- Led daily store operations, ensuring optimal inventory management and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store appearance and drive sales.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Utilized point-of-sale systems to analyze sales trends and optimize inventory replenishment processes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Purchasing Agent
Webster County Secondary Roads
10.1987 - 09.2004
- Streamlined procurement processes to enhance supply chain efficiency and reduce lead times.
- Conducted thorough research on potential vehicle acquisitions, verifying quality and value before committing to purchases.
- Maintained strong communication with internal departments to address any concerns or questions related to purchased vehicles quickly and effectively.
- Developed strong relationships with dealerships, ensuring a consistent pipeline of quality vehicles for purchase.
- Assisted in resolving disputes between buyers, sellers, and other parties involved in the transaction process, promoting smooth operations throughout each deal''s lifecycle.
- Negotiated contracts with suppliers, resulting in cost savings while ensuring quality materials.
- Developed and maintained strong relationships with local vendors to secure favorable terms and timely deliveries.
- Analyzed market trends and supplier performance to inform purchasing decisions and improve inventory management.
- Negotiated vehicle purchase agreements to ensure optimal pricing and terms.
- Analyzed market trends to identify strategic procurement opportunities for fleet expansion.
- Established relationships with dealers and manufacturers to secure favorable purchasing deals.
- Conducted thorough evaluations of vehicle specifications and performance metrics before acquisition.
- Streamlined purchase processes by implementing new software tools for inventory management.
- Developed comprehensive reports detailing procurement outcomes to inform executive decision-making.
Education
Associate of Science - Computer Science
Western Iowa Tech Community College
Sioux City, IA08-1987
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver
Fort Dodge Ford Lincoln Toyota
03.2024 - 05.2026
CSA /Retail Shop Manager
Sears Auto Center
04.2007 - 04.2008
Assistant Store Manager
Advanced Auto Parts
03.2006 - 09.2006
Auditor
RGIS Inventory
03.2005 - 01.2012
Purchasing Agent
Webster County Secondary Roads
10.1987 - 09.2004
Associate of Science - Computer Science
Western Iowa Tech Community College