Stephan Johnson
Bristow,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, leadership skills, and adaptability with an eagerness to learn and apply new skills. Applies these skills with a positive attitude to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Lead Delivery Driver
Forward Logistix Partners
Manassas, VA
06.2023 - Current
- Led daily delivery operations, ensuring timely and accurate shipments to clients.
- Oversaw a team of drivers, providing training and mentorship on best practices.
- Implemented process improvements that enhanced route efficiency and reduced delivery times.
- Completed on-time deliveries by analyzing best and most efficient routes.
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
Head Cashier
Lowes Home Improvment
Gainesville, VA
05.2021 - 02.2023
- Supervised daily cash handling and register operations, ensuring accuracy and efficiency.
- Trained new cashiers on customer service standards and point-of-sale procedures.
- Resolved customer inquiries and issues to enhance overall shopping experience.
- Coordinated closing procedures, balancing registers and preparing deposits for management review.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
Internet Fulfillment Team Lead
Lowes Home Improvment
Gainesville, VA
03.2021 - 05.2022
- Streamlined workflow processes, improving efficiency and reducing operational delays.
- Implemented training programs for new hires, enhancing team performance and service delivery standards.
- Analyzed customer feedback to identify areas for improvement, fostering a culture of continuous enhancement.
- Collaborated with management to develop strategic initiatives aimed at elevating in-store experience.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Bachelor of Science - Management Information Systems
George Mason University
Fairfax, VA06-2026
Associate of Science - Business Management
Northern Virginia Community College
Annandale, VA05-2019
Skills
- Process improvement
- Reliability and flexibility
- Decision-making
- Attention to detail
- Coaching and mentoring
- Operations management
- Microsoft office
- Analytical thinking
- Team collaboration and leadership
- Vibe Coding
Timeline
Lead Delivery Driver
Forward Logistix Partners
06.2023 - Current
Head Cashier
Lowes Home Improvment
05.2021 - 02.2023
Internet Fulfillment Team Lead
Lowes Home Improvment
03.2021 - 05.2022
Bachelor of Science - Management Information Systems
George Mason University
Associate of Science - Business Management
Northern Virginia Community College