Stephan Johnston, Jr.
Syracuse
Summary
Dynamic professional with experience at Valvoline Instant Oil, excelling in complaint resolution and customer satisfaction. Proven ability to multitask and organize effectively, enhancing operational efficiency. Skilled in data collection and active listening, consistently surpassing sales objectives while fostering strong client relationships. Committed to delivering exceptional service and optimizing performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Laborer/Driver Specialist
Department of Public Works & Transportation
04.2022 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Teaching Assistant
Syracuse City School District
07.2018 - 06.2022
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Senior Technical Lead
Valvoline Instant Oil
01.2015 - 01.2017
- Tracked customer and supply chain details for precise and timely fulfillment.
- Proactively managed client correspondence and recorded tracking and communications.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
Education
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
Syracuse, NY05-2027
High School Diploma -
Corcoran High School
Syracuse, NY06-2007
Skills
- Complaint resolution
- Retail store support
- Follow-up skills
- Multitasking and organization
- Data collection
- Active listening
- Professional telephone demeanor
Timeline
Laborer/Driver Specialist
Department of Public Works & Transportation
04.2022 - Current
Teaching Assistant
Syracuse City School District
07.2018 - 06.2022
Senior Technical Lead
Valvoline Instant Oil
01.2015 - 01.2017
Associate of Arts - Liberal Arts And Sciences
Onondaga Community College
High School Diploma -
Corcoran High School
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