Stephan Kwela
Baltimore
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Offering strong foundation in communication and negotiation skills, eager to learn and thrive in sales environment. Brings reliable understanding of customer service principles and ability to quickly grasp product knowledge. Ready to use and develop persuasive techniques and CRM abilities in my potential role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent
CDJR Dealership
08.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of CDJR products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Dealership /Lot Attendant
Heritage Toyota Catonsville
06.2019 - 05.2023
- Moved cars around lot to increase space efficiency
- Kept facilities clean, neat and organized to give areas professional and fresh appeal
- Parked and retrieved cars according to customer needs
- Escorted drivers to vehicles and helped load or carry large items
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas
Security Officer
Allied Universal Security Services
09.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Sales Associate
Foot Locker
03.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
Lifeguard
DRD Pools
05.2018 - 01.2021
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water
- Monitored pool area for violations and potential hazardous situations
- Carefully observed people to monitor pool activities and member safety
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather and low water temperature
- Tested and maintained water quality through [Action] and [Action]
Education
Business Administration - Management
Coppin State University
Baltimore, MD05.2026
Skills
- CRM software usage
- Key relationship management
- Client relations
- Adaptability to change
- CRM proficiency
- Sales techniques knowledge
- Flexible and adaptable
- Excellent communication
- CRM software
- Customer needs assessment
- Relationship building
Certification
- Licensed Security Officer, 2021-2024
- CPR/First Aid, 2021-2023
- DOT Certified
Timeline
Sales Agent
CDJR Dealership
08.2024 - Current
Security Officer
Allied Universal Security Services
09.2021 - 04.2022
Sales Associate
Foot Locker
03.2021 - 09.2021
Dealership /Lot Attendant
Heritage Toyota Catonsville
06.2019 - 05.2023
Lifeguard
DRD Pools
05.2018 - 01.2021
Business Administration - Management
Coppin State University
- Licensed Security Officer, 2021-2024
- CPR/First Aid, 2021-2023
- DOT Certified
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