Stephan Shelton-Broadbent
Buffalo,NY
Summary
Friendly Help Desk Technician effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
BryLin Behavioral Health System
Buffalo, NY
12.2020 - Current
- Maintained all client and employee areas in good working order and with adequate supplies.
- Completed daily client rounds and tracked client movements.
- Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
- Educated clients on important life skills, including housekeeping and food preparation.
- Documented behavioral incidents thoroughly to keep accurate records.
Sales Associate
Dollar General
Buffalo , N.Y.
03.2020 - Current
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
Sports Management
Medaille College
Buffalo, NY
08.2018 - 12.2019
- Captured, organized and edited videos and photos for presentations and advertising.
Sales Associate
tim hortons
Buffalo, N.Y.
08.2017 - 01.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Education
Some College (No Degree) - Psychology
Medaille College
Buffalo, NYHigh School Diploma -
Charter High School For Applied Technologies
Buffalo, NY05.2018
Skills
- Relationship selling
- Friendly and Patient
- Computer System Maintenance
- Microsoft Windows and Office
- User Experience
- Communicating with customers
- Communicating with clients
- Security monitoring
- Multitasking
- Computer configurations
- Technical Troubleshooting
- Windows XP/Vista
Accomplishments
- E board member of BSU
- Member of kings and queens club
- Member of cultural revelations
- Community service all around buffalo
Affiliations
- Won a trustee scholarship
- Certificate of completion for power of you (leadership program)
Certification
- Technical Support Fundamentals Training - July 27, 2021
Timeline
Behavioral Health Technician
BryLin Behavioral Health System
12.2020 - Current
Sales Associate
Dollar General
03.2020 - Current
Sports Management
Medaille College
08.2018 - 12.2019
Sales Associate
tim hortons
08.2017 - 01.2018
Some College (No Degree) - Psychology
Medaille College
High School Diploma -
Charter High School For Applied Technologies
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