Stephan Williamson
New Orleans,LA
Summary
Determined, Respectful and Hardworking individual that demonstrated the importance of a high quality guest experience at The Roosevelt New Orleans, a Waldorf Astoria Hotel, by leveraging sharp customer service skills. A reliable individual who excels in working with team members, while anticipating guest needs and solving them with the best and most efficient solutions.
Overview
3
3
years of professional experience
Work History
Lobby Attendant
The Roosevelt New Orleans, A Waldorf Astoria Hotel
02.2024 - 08.2024
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Anticipated guest complains and coordinate with other departments as required to solve them.
Housekeeping Aide
The Roosevelt New Orleans, A Waldorf Astoria Hotel
09.2022 - 02.2024
- Proper time management simultaneously monitoring other duties and attended to them based on their urgency.
- Collaborated with team members to complete tasks efficiently.
- Ensured prompt response to special requests from guests or management, fostering positive customer service.
- Coordinated with other departments for efficient communication regarding other concerns affecting guests stay experience.
- Engaged with guests according to their unique situations in promoting a feeling of comfort and satisfaction.
Waiter
Sandals Ochi
02.2021 - 07.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Worked with team members to ensure seamless guest experiences and resolve any issues .
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Glenmuir High
Clarendon, Jamaica 09.2020
Skills
- Sharp customer service skills
- Team player
- Reliable
- Adaptability
Timeline
Lobby Attendant
The Roosevelt New Orleans, A Waldorf Astoria Hotel
02.2024 - 08.2024
Housekeeping Aide
The Roosevelt New Orleans, A Waldorf Astoria Hotel
09.2022 - 02.2024
Waiter
Sandals Ochi
02.2021 - 07.2022
Glenmuir High
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