Stephane Fortune
West Haverstraw,NY
Summary
Dedicated and detail-oriented professional with a strong background in customer service, logistics coordination, and technical expertise. Proven ability to effectively communicate technical information, solve problems efficiently, and collaborate with teams to streamline operations. Skilled in utilizing computer software and customer relationship management tools. Seeking to leverage experience and skills in a dynamic environment.
Overview
5
5
years of professional experience
Work History
Service Advisor
Kia of West Nyack
04.2023 - Current
- Demonstrated strong verbal and written communication skills to convey technical information clearly and concisely
- Proficient in diagnosing vehicle issues and recommending appropriate solutions, prioritizing safety and efficiency
- Managed multiple tasks in a fast-paced environment, efficiently scheduling service appointments and coordinating with technicians
- Utilized computer proficiency in service management software and customer relationship management tools to accurately document service records and maintain client databases
- Collaborated closely with technicians, parts department, and other service advisors to optimize service delivery and maintain a cohesive team environment.
Dispatcher
Amazon /Dispatch
05.2021 - 12.2023
- Played a key role in optimizing customer satisfaction by ensuring timely delivery of goods and services to customers
- Managed dispatch operations for a fleet of over 20 vehicles, coordinating driver schedules and routes to optimize efficiency
- Utilized dispatch software and communication tools to track and manage vehicles and personnel, resolving issues and providing updates on delivery status
- Maintained accurate records of dispatch operations, including driver logs, vehicle maintenance records, and customer delivery reports.
Camera Operator/Replay Tech (Internship)
Boulders Stadium
04.2022 - 09.2022
- Operated cameras and related equipment to capture high-quality footage for live events, television broadcasts, and digital content
- Collaborated with producers, directors, and other crew members to execute shots meeting creative and technical requirements
- Monitored and adjusted camera settings to ensure optimal image quality, troubleshooting technical issues on the fly
- Managed camera equipment and workspace for safety and efficiency.
Service Advisor
Interstate Toyota
05.2019 - 08.2020
- Scheduled repairs and services on vehicles, gathered consumer feedback, and presented options to clients
- Stayed up to date on service processes and availability, communicated effectively with management, technicians, and parts department
- Demonstrated excellent customer service skills in handling client inquiries and defusing tense situations.
Education
Bachelor of Arts - Digital Communications And Media
St. Thomas Aquinas College
Sparkill, NY01.2023
Skills
- Customer assistance, relations, and support
- Adobe Premiere and Adobe Lightroom
- Excellent phone etiquette and communication skills
- Fluent in Creole
- Logistics and Microsoft Outlook
- Coaching and training
- Filming and video production
- Computer Skills
Timeline
Service Advisor
Kia of West Nyack
04.2023 - Current
Camera Operator/Replay Tech (Internship)
Boulders Stadium
04.2022 - 09.2022
Dispatcher
Amazon /Dispatch
05.2021 - 12.2023
Service Advisor
Interstate Toyota
05.2019 - 08.2020
Bachelor of Arts - Digital Communications And Media
St. Thomas Aquinas College