Stephani Chavez Martinez
Everett,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
7
7
years of professional experience
Work History
Debt Collection Specialist
Recievables Preformance Management
12.2018 - 01.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Production Worker
Conifer
01.2017 - 06.2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Cashier
Express Japan
02.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Mariner High School
Everett, WASkills
- Client Relations
- Creative Solutions
- Coin and Currency Counting
- Call Volume Analysis
- Product Knowledge
- Refund Handling
- Problem-Solving Ability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Debt Collection Specialist
Recievables Preformance Management
12.2018 - 01.2022
Production Worker
Conifer
01.2017 - 06.2017
Cashier
Express Japan
02.2015 - 01.2017
High School Diploma -
Mariner High School
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