Stephania Maria Rosero
Bell Gardens,CA
Summary
Managed all daily operations including personnel, gym activities and schedules, customer relations, purchasing and marketing strategies. Performed intricate clerical duties and established policies and procedures
Overview
4
4
years of professional experience
Work History
Operations Manager
LA Fitness
12.2016 - 11.2019
- Recruit, hire, train, schedule, and manage a high staff focused on providing exceptional service and work well as a team
- Develop employees by providing on going feedback, establishing performance expectations and conducted performance reviews
- Uphold the highest standards of club cleanliness
- Work with numerous venders in maintaining all facility areas and amenities work properly
- Maintain personal rapport and win-win relationships with vendors, members, and customers
- Operate cash register, in charge of cash, checks, and credit card transactions
Operations Manager Assistant
LA Fitness
08.2016 - 12.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Worked along side with Operations Manger in recruiting, and training new employees
- Coordinated daily staff assignments to assure number goals are met
- Over saw budgeting, reporting, planning, and auditing
- Answered all clients questions about our services and benefits
- Set up and explained new member contracts
Receptionist
LA Fitness
05.2016
- Answered customer questions regarding our services, benefits, memberships and prices
- Greeted customers entering the gym to ascertain what each customer wanted or needed
- Earned management trust by serving as key holder, responsible for opening and closing gym
- Developed reputation as an efficient service provider with high levels of accuracy
- Served as the main liaison between members/guests, management and sales team
Education
Bachelor of Science - Child Development Family Studies
California State University Long Beach
Long Beach, CA11.2019
Bachelor of Science - Family And Consumer Sciences
California State University Long Beach
Long Beach, CASkills
- Leadership Communication
- Business Negotiation
- Organization
- Decision-Making
- Data Entry Skills
- Dependable
- Deadline-Oriented
- Budget Development
- Critical Thinking and Problem Solving
Timeline
Operations Manager
LA Fitness
12.2016 - 11.2019
Operations Manager Assistant
LA Fitness
08.2016 - 12.2016
Receptionist
LA Fitness
05.2016
Bachelor of Science - Child Development Family Studies
California State University Long Beach
Bachelor of Science - Family And Consumer Sciences
California State University Long Beach
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