Stephania Serna
Tucson,AZ
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Robeks Fresh Juices & Smoothies
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Leader
Robeks Fresh Juices & Smoothies
10.2023 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Crew Member
Frost Gelato
07.2023 - 08.2023
- Worked front counter
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Leader
Robeks Fresh Juices & Smoothies
11.2021 - 07.2023
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
No Degree - Esthetician
Aveda Institute Tucson
Tucson, AZ01.2025
High School Diploma -
Sahuaro High School
Tucson, AZ05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
Certification
Barbicide Certification
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Robeks Fresh Juices & Smoothies
05.2024 - Current
Shift Leader
Robeks Fresh Juices & Smoothies
10.2023 - 05.2024
Crew Member
Frost Gelato
07.2023 - 08.2023
Shift Leader
Robeks Fresh Juices & Smoothies
11.2021 - 07.2023
No Degree - Esthetician
Aveda Institute Tucson
High School Diploma -
Sahuaro High School
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