Stephanie Szymanski
Florence
Summary
Dynamic professional with extensive experience in customer service and patient coordination at North Alabama Medical Center. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Proficient in EMR/EHR systems, ensuring compliance with HIPAA regulations while streamlining appointment scheduling and documentation processes.
Overview
11
11
years of professional experience
Work History
Unit Secretary
North Alabama Medical Center
06.2025 - Current
- Assisted in managing patient records and documentation for efficient information flow.
- Coordinated communication between healthcare staff and patients to ensure timely updates.
- Answered phone calls and addressed inquiries, enhancing patient experience and satisfaction.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Scheduled appointments and managed calendars to optimize clinic operations.
Customer Service Representative
PPL Llc
03.2025 - 04.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed orders and returns using company-specific software to ensure customer satisfaction.
- Collaborated with team members to streamline communication and improve overall service delivery.
- Documented customer interactions in CRM system, enhancing data accuracy for future reference.
Benefits Service Representative
Willis Tower Watson
04.2023 - 01.2025
- Processed employee benefits inquiries and resolved issues efficiently.
- Assisted clients in understanding benefit plans and options available.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Utilized HRIS systems to manage and track employee benefit enrollments.
Pharmacy Technician
Rite Aide Pharmacy
02.2023 - 08.2023
- Processed and filled prescription orders accurately to ensure patient safety.
- Assisted pharmacists in medication management and patient consultation.
- Maintained inventory levels by tracking stock and ordering medications as needed.
- Educated patients on proper medication usage and potential side effects.
Resource Navigator
Restoration Society
11.2021 - 06.2022
- Coordinated navigation services for individuals, enhancing access to community resources.
- Developed individualized support plans to address client needs and promote self-sufficiency.
- Facilitated transportation logistics, ensuring timely and efficient client appointments.
- Collaborated with multidisciplinary teams to create holistic service strategies for clients.
Delivery Driver
123 Delivery
02.2021 - 08.2021
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Maintained accurate records of deliveries, ensuring compliance with company standards.
- Trained new drivers on best practices for customer service and safe driving techniques.
Customer Service Representative
KeyBank National Association
08.2020 - 02.2021
- Adapted to changing policies and procedures, ensuring compliance and maintaining service standards.
- Provided feedback on recurring issues, contributing to ongoing process improvements and training materials.
- Engaged in regular training sessions to enhance product knowledge and customer interaction skills.
- Supported management in implementing new initiatives aimed at improving customer experience quality.
Benefits Service Representative
United Healthcare Group
04.2020 - 08.2020
- Supported open enrollment processes by providing guidance and resources to participants.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Developed training materials for new hires on benefits administration procedures.
- Contributed to continuous improvement initiatives to streamline benefits processing workflows.
Client Service Representative
Bank of America
04.2018 - 09.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated account management through accurate data entry and system updates.
- Educated clients on banking products, enhancing their understanding and usage.
- Collaborated with team members to streamline processes, improving overall efficiency.
Patient Account Coordinator
Lincare
09.2015 - 01.2018
- Coordinated patient insurance verification and authorization processes to ensure timely service delivery.
- Managed patient account inquiries, resolving discrepancies to enhance customer satisfaction.
- Developed training materials for new staff on billing procedures and systems usage.
- Streamlined account reconciliation processes, improving accuracy of financial reporting.
Education
Certificate - Medical Billing & Coding
Purdue University
West Lafayette, INHigh School Diploma -
Seneca Vocational High School
Buffalo06-2006
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- EMR / EHR
Timeline
Unit Secretary
North Alabama Medical Center
06.2025 - Current
Customer Service Representative
PPL Llc
03.2025 - 04.2025
Benefits Service Representative
Willis Tower Watson
04.2023 - 01.2025
Pharmacy Technician
Rite Aide Pharmacy
02.2023 - 08.2023
Resource Navigator
Restoration Society
11.2021 - 06.2022
Delivery Driver
123 Delivery
02.2021 - 08.2021
Customer Service Representative
KeyBank National Association
08.2020 - 02.2021
Benefits Service Representative
United Healthcare Group
04.2020 - 08.2020
Client Service Representative
Bank of America
04.2018 - 09.2020
Patient Account Coordinator
Lincare
09.2015 - 01.2018
Certificate - Medical Billing & Coding
Purdue University
High School Diploma -
Seneca Vocational High School