Stephanie Aceves
Summary
Over 10 years of experience in customer service, management and administrative roles, including 7 years in the healthcare industry. Proficient in navigating complex situations. Patient care and insurance processes to ensure seamless patient experiences. Expertise in handling referrals and coordinating care, in turn contributing to improved operational efficiency and patient satisfaction. Committed to delivering exceptional service while fostering strong relationships with clients and healthcare providers.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Orange Coast Head and Neck Surgery
Irvine, CA
02.2023 - Current
- Obtained medical history, medication information, symptoms, and allergies.
- Fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Made confirmation calls, scheduled appointments, prepared charts, entered and verified insurance
- Managed day to day flow of office, including staff management, patient grievances and providers schedules.
Bilingual Appointment Clerk
Kaiser Permanente
Anaheim, CA
12.2021 - 10.2022
- Set appointments with customers based on individual convenience.
- Documented all calls and inquiries in computer system.
- Acted as first point of contact and set appointments for prospective clients.
Patient Advocate
Hoag Medical Group
Costa Mesa, CA
07.2020 - 12.2021
- Utilized knowledge of available resources to help patients and obtain relevant support.
- Assisted patients in understanding individual rights and responsibilities in regard to care, coverage and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Reviewed patient claims, bills and medicolegal documents for accuracy.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Medical Assistant
St Joseph Medical Center, Dignity Health
Yorba Linda, CA
02.2020 - 04.2020
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared initial patient charts for admission.
- Tested and recorded blood glucose levels.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Medical Support Specialist
Concentra Urgent Care
La Palma, CA
05.2019 - 02.2020
- Taught patients about medications, procedures and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Addressed patient inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Medical Assistant
Pacific Medical Clinic
Santa Ana, CA
05.2018 - 05.2019
- Obtained Patient Vitals/History
- Injections
- EKGs
- Urinalysis/Drug Screens
- Assisted Doctor with Minor Procedures
- Maintained Cleanliness of Back Office
- Operate digital picture archiving communications systems
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Prepare and administer medications as directed by a physician
- Provide prescription information to pharmacies
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Perform routine laboratory tests and sample analyses
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Answer phone calls, schedule patients for follow up appointments
- Assist billing department with follow ups for pending invoices
- Submit referrals for therapy, transfer of care and retro medications
Staff Advocate
MedData
Anaheim, CA
02.2017 - 05.2018
- Contacted patients by phone to screen for medical insurance coverage
- Complete application with patients over phone and follow up to obtain necessary forms to submit with application
- Follow up with county offices for status on application and obtain approval
Customer Service Lead
Windsor Fashions
Santa Fe Springs, CA
11.2015 - 02.2017
- Open and close building
- Assign daily tasks, breaks, and lunches to the team
- Handle any upset customer phone calls or emails
- Support team with any questions or concerns
- Scheduled weekly meetings with the team to go over important news and address any concerns.
Assistant Store Manager
Apricot Lane Boutique
Anaheim, CA
01.2012 - 11.2015
- Obtained medical history, medication information, symptoms, and allergies.
- Fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Made confirmation calls, scheduled appointments, prepared charts, entered and verified insurance
- Managed day to day flow of office, including staff management, patient grievances and providers schedules.
Education
Certified Medical Assistant - undefined
Modern Technology School
Fountain Valley, CA09.2018
High School Diploma - undefined
Katella High School
Anaheim, CA06.2011
Skills
- Computer Literacy
- Management & Leadership
- Epic, AllScripts, several EMR Systems
- Problem Solving
- Bilingual, Spanish
Languages
Spanish
Timeline
Medical Assistant
Orange Coast Head and Neck Surgery
02.2023 - Current
Bilingual Appointment Clerk
Kaiser Permanente
12.2021 - 10.2022
Patient Advocate
Hoag Medical Group
07.2020 - 12.2021
Medical Assistant
St Joseph Medical Center, Dignity Health
02.2020 - 04.2020
Medical Support Specialist
Concentra Urgent Care
05.2019 - 02.2020
Medical Assistant
Pacific Medical Clinic
05.2018 - 05.2019
Staff Advocate
MedData
02.2017 - 05.2018
Customer Service Lead
Windsor Fashions
11.2015 - 02.2017
Assistant Store Manager
Apricot Lane Boutique
01.2012 - 11.2015
Certified Medical Assistant - undefined
Modern Technology School
High School Diploma - undefined
Katella High School