Stephanie Acosta
Brooklyn
Summary
Customer Success and Implementation leader with 10+ years helping fintech and SaaS companies onboard, grow, and retain enterprise customers. I specialize in guiding clients through complex technical integrations, managing high-stakes onboarding programs, and building strong relationships with both executive and technical stakeholders. Known for partnering closely with Product, Engineering, Compliance, and Sales to remove friction, accelerate adoption, and drive measurable outcomes across the customer lifecycle. I bring a hands-on, data-driven approach to improving processes, reducing churn, and expanding account value.
Overview
8
8
years of professional experience
Work History
Banking Support & Implementations Manager
LeafLink
01.2023 - Current
- Managed relationships with top 20 enterprise fintech clients, developing success plans and KPIs for product adoption and retention.
- Led technical implementations and platform integrations, collaborating with Product, Engineering, Compliance, and Support for successful launches.
- Acted as customer 'quarterback,' overseeing timelines, dependencies, and expectations among internal teams and external stakeholders.
- Troubleshot onboarding and integration issues, coordinating resolutions to minimize delays and customer impact.
- Conducted regular check-ins and QBRs to monitor adoption rates, identify risks, and promote long-term retention.
- Collaborated with Sales to identify expansion opportunities and enhance product adoption across accounts.
Senior Onboarding Specialist
LeafLink
New York
01.2021 - 01.2023
- Managed full-cycle onboarding for high-revenue operators, guiding customers from contract close through platform setup, configuration, and launch.
- Led technical enablement sessions, workflow configuration, and data validation to ensure customers were ready for go-live.
- Partnered with Product and Engineering to resolve complex onboarding issues, integrations, and platform limitations.
- Maintained clear onboarding timelines, progress tracking, and proactive communication with customers and internal teams.
- Identified adoption gaps early and delivered targeted training to support early engagement and long-term platform usage.
Lending Support Manager
BlueVine Capital
Jersey City
01.2020 - 01.2021
- Managed a team supporting multiple fintech lending products, with a focus on customer experience, operational efficiency, and issue resolution.
- Served as interim Banking Support Manager during the rollout of new banking features, supporting implementation readiness and customer transitions.
- Worked cross-functionally with Compliance, Product, and Engineering during new product launches and platform changes.
Lending Support Team Lead
BlueVine Capital
Jersey City
01.2019 - 01.2020
Customer Support Associate
BlueVine Capital
Jersey City
01.2018 - 01.2019
Education
Bachelor of Business Administration - International Business, Marketing, Finance
New Jersey City University
Jersey City, NJSkills
- Project management
- Technical implementation
- Customer onboarding
- Compliance coordination
- Account management
- Platform integration
- Risk assessment
- Cross-functional collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Banking Support & Implementations Manager
LeafLink
01.2023 - Current
Senior Onboarding Specialist
LeafLink
01.2021 - 01.2023
Lending Support Manager
BlueVine Capital
01.2020 - 01.2021
Lending Support Team Lead
BlueVine Capital
01.2019 - 01.2020
Customer Support Associate
BlueVine Capital
01.2018 - 01.2019
Bachelor of Business Administration - International Business, Marketing, Finance
New Jersey City University