Stephanie Akin
Plattsburgh,NY
Summary
Energetic team-player experienced working in high-volume medical practice environment. Strong customer service and communication skills.
A highly organized and hardworking Patient Care Coordinator who is motivated to work with care teams to ensure the highest quality of patient care.
Overview
21
21
years of professional experience
Work History
Regional Patient Care Coordinator
Encore! Rehabilitation Services
Farmington Hills, MI
10.2021 - Current
- Established rapport and relationships with Per Diem staff.
- Supported patient care through staffing of multiple facilities with these Per Diem staff members.
- Facilitated communication between managers and Per Diem staff.
- Served as support to senior management team, as well as support to Therapy Program Managers at specific facilities.
- Handled/Organized all of PTO/Sick requests from employees of the New England Region.
- Followed up with Therapy Program Managers as needed regarding these PTO requests.
- Made sure employees' benefit time was submitted by the end of each pay period to guarantee that it was processed accordingly.
Call Center Representative
Planned Parenthood Of The North Country New York
Plattsburgh, NY
05.2014 - 10.2021
- Scheduled patients for multiple Planned Parenthood centers across New York State, at one point, scheduling for up to twenty six centers at a time.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered large volume of incoming calls daily to resolve patient issues and schedule appointments.
- Resolved patient issues quickly if need be and notified supervisor immediately when problems escalated.
- Answered phone promptly and directed incoming calls to correct offices.
Medical Receptionist
Planned Parenthood Of The North Country New York
Plattsburgh, NY
01.2011 - 05.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Retail Associate
Kmart, Sears Holding
Plattsburgh, NY
06.2000 - 09.2010
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY05.2004
High School Diploma -
Plattsburgh High School
Plattsburgh, NY06.2000
Skills
- Organized and Efficient
- Documenting and Recording Information
- Attention to Detail
- Schedule Coordination
- Punctual and Hardworking
Timeline
Regional Patient Care Coordinator
Encore! Rehabilitation Services
10.2021 - Current
Call Center Representative
Planned Parenthood Of The North Country New York
05.2014 - 10.2021
Medical Receptionist
Planned Parenthood Of The North Country New York
01.2011 - 05.2014
Retail Associate
Kmart, Sears Holding
06.2000 - 09.2010
Bachelor of Science - Psychology
SUNY College At Plattsburgh
High School Diploma -
Plattsburgh High School