Stephanie Akridge
Fenton,MO
Summary
Results-driven healthcare leader offering 14+ years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager- Ophthalmology
SSM Health Saint Louis University Hospital
09.2023 - Current
- Oversee daily operations of the department including staff scheduling, patient flow management, and facility maintenance.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Spearheaded process improvement initiatives that resulted in increased efficiency and improved patient care quality.
- Enhanced staff productivity through effective training programs and performance management strategies.
- Evaluated and analyzed patient feedback (OFIs, SAFERs, surveys) to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
- Collaborated with cross-functional teams to develop comprehensive care plans for patients, improving treatment outcomes.
- Participate in clinical research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Practice Manager/ District Team Lead
EyeCare Partners
01.2016 - 08.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions across 15 locations.
- Ordered all office supplies and selected frame vendors based on office demographics.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created customized care plans, working with staff and families to assess and meet individual needs.
- Coached office managers in KPI goals/ lifestyle selling.
Pharmacy Compliance Administrator
Bellevue Pharmacy
01.2012 - 12.2015
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Analyzed departmental documents for appropriate distribution and filing. Copied, logged and scanned supporting documentation.
- Supervised and coordinated assigned audits promptly and professionally.
- Compiled general audit requests on a short schedule with nearly 100% accuracy.
Pharmacy Technician
Walgreen's Pharmacy
01.2010 - 01.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled substances.
Education
Southern Illinois University Edwardsville
Edwardsville, ILParkway West High School
Chesterfield, MOSkills
- Clinical Leadership
- Audit preparation
- Patient Care
- HIPAA Compliance
- Effective Communication
- Patient Safety
- Strategic Planning
- Continuous Improvement
- Inventory Management
- Proficient in Epic
Certification
ABO Certification (American Board of Opticianry)- January 2018
Timeline
Clinical Operations Manager- Ophthalmology
SSM Health Saint Louis University Hospital
09.2023 - Current
Practice Manager/ District Team Lead
EyeCare Partners
01.2016 - 08.2023
Pharmacy Compliance Administrator
Bellevue Pharmacy
01.2012 - 12.2015
Pharmacy Technician
Walgreen's Pharmacy
01.2010 - 01.2012
Southern Illinois University Edwardsville
Parkway West High School
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