Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Stephanie Alba

Skokie,IL

Summary

Dedicated and compassionate healthcare professional with over 5 years of combined experience in retail and healthcare, currently working as a Phlebotomist. Skilled in patient care, blood collection, and maintaining a clean and safe clinical environment. Seeking to leverage my hands-on healthcare experience and commitment to patient support in a Certified Nursing Assistant (CNA) role. Adept at working in fast-paced environments, with a passion for delivering excellent patient care and enhancing the overall healthcare experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Phlebotomist

Alverno Clinical Laboratories
03.2020 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.

Phlebotomist

Northshore University Health
02.2019 - 12.2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Sales Associate

Banana Republic Factory Store
01.2016 - 01.2019
  • Responsible for greeting customers and selling products and calming angry customers and product returns
  • Part of the visual team and assisted with store setup for continuous new product such as signs tables and clothing
  • Process merchandise by taking inventory, placing theft sensors and displaying on sales floor
  • Additionally, back stocking and insuring proper display of sizes for easy access

Sales Manager

The Limited Outlet
12.2016 - 01.2017
  • Drive business results through floor supervision
  • Coaching and effective utilization of store associate
  • Driving a profitable and 'Client First' store through successful selling floor and fitting room supervision and the delivery of an individual Area of Excellence
  • Due to fact the The Limited Inc
  • Was going out of business I transferred back to my original location (Fashion Outlets of Chicago)
  • Further details can be discussed

Sales Manager

The Limited Outlet
10.2016 - 12.2016
  • Drive business results through floor supervision
  • Coaching and effective utilization of store associate
  • Driving a profitable and 'Client First' store through successful selling floor and fitting room supervision and the delivery of an individual Area of Excellence

Sales Associate

The Limited Outlet
01.2015 - 10.2016
  • Greeted customers and Promoting store credit card and rewards as well as meeting personal goals
  • Responsible for arranging store to display new products and dressing mannequins
  • Un packaging, sorting and displaying the latest fashion trends accordingly

Education

Associate of Science - Nursing

Oakton Community College
Des Plaines, IL
05.2026

Certificate - Phlebotomy

Triton College
River Grove, IL
07.2018

High School Diploma -

Stephen T. Mather High School
Chicago, IL
06.2015

Skills

    Customer Service

    Sales

    Communication

    Leadership

    Patient Care

    HIPAA Compliance

    Patient confidentiality

    Patient support

    Quality control guidelines

    Compassion and Empathy

    Complex Problem-Solving

    Compassionate

Volunteer Experience

Preston Bradley Center, 12/01/12, Part of the '2 Li'l Fishes' program and served food for the homeless and helped with clean up afterwards

References

Available upon request

Certification

  • PT - Phlebotomy Technician
  • First Aid/CPR Certified

Timeline

Phlebotomist

Alverno Clinical Laboratories
03.2020 - Current

Phlebotomist

Northshore University Health
02.2019 - 12.2019

Sales Manager

The Limited Outlet
12.2016 - 01.2017

Sales Manager

The Limited Outlet
10.2016 - 12.2016

Sales Associate

Banana Republic Factory Store
01.2016 - 01.2019

Sales Associate

The Limited Outlet
01.2015 - 10.2016

Associate of Science - Nursing

Oakton Community College

Certificate - Phlebotomy

Triton College

High School Diploma -

Stephen T. Mather High School

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