Stephanie Arcos
Jersey City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every guest and client a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant Director of Housekeeping
Kimpton Era
New York
01.2026 - Current
- Assisted in opening a 529-room luxury hotel, achieving operational readiness and guestroom turnover targets prior to opening day.
- Led pre-opening operational setup, including SOP development, inventory management, OS&E organization, chemical programs, linen distribution, and housekeeping office setup.
- Recruited, trained, and onboarded 60+ housekeeping team members within a compressed pre-opening timeline.
- Supported the implementation of all operational technology systems, including property management to streamline operations and reporting.
- Implemented departmental training programs focused on brand standards, safety, guest service, and operational procedures.
- Monitored payroll, scheduling, attendance, and labor costs to maintain departmental productivity goals and budget expectations.
Assistant Director of Housekeeping
Hotel Indigo Lower East Side
New York
07.2023 - 12.2025
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Conducted inspections of guest rooms and public areas for compliance with policies.
- Collaborated with maintenance team to swiftly resolve facility issues, ensuring guest satisfaction.
- Coordinated with front desk to promptly address special requests, enhancing guest experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Injury Executive Assistant
Dario, Yacker, Suarez, & Albert, LLC.
Jersey City
07.2013 - 06.2023
- Delivered high-level customer service by addressing client inquiries professionally, resolving issues efficiently, and maintaining strong client relationships.
- Coordinated incoming emails, multi-line phone systems, and in-person communications, ensuring timely and professional responses.
- Organized and maintained accurate office records, client files, and account documentation to ensure efficient administrative processes.
- Protected sensitive information to uphold privacy standards and trust.
- Greeted visitors at the office to provide a friendly and professional welcome.
Education
Associate of Applied Science - Business Administration And Management
Saint Peter's University
Jersey City, NJ05-2015
Skills
- Hospitality operations
- Operations management
- Event planning
- Scheduling coordination
- Client relations
- Cross-department communication
- Workflow optimization
- Office administration
- Customer service excellence
- Team leadership
- Confidentiality practices
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Director of Housekeeping
Kimpton Era
01.2026 - Current
Assistant Director of Housekeeping
Hotel Indigo Lower East Side
07.2023 - 12.2025
Personal Injury Executive Assistant
Dario, Yacker, Suarez, & Albert, LLC.
07.2013 - 06.2023
Associate of Applied Science - Business Administration And Management
Saint Peter's University