Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Arnold

La Marque

Summary

Dynamic leader with a proven track record at the United States Post Office, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective training programs, fostering a collaborative environment. Recognized for resolving conflicts and improving operational efficiency, driving significant improvements in customer satisfaction.

Overview

10
10
years of professional experience

Work History

Supervisor

United States Post Office
04.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

CEO

Above All Business Solutions LLC
11.2023 - Current
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

City Letter Carrier

United States Post Office
07.2018 - Current
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Planned and cased mail in sequence of delivery for designated route.
  • Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
  • Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.

Co-Owner

Just 4U Tax N Credit LLC
08.2021 - 11.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.

Certified Nursing Assistant

University of Texas Medical Branch
01.2015 - 07.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Education

BBA - Accounting

American InterContinental University
Schaumburg, IL
08-2026

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Strategic planning
  • Staff development
  • Inventory control
  • Team building
  • Processes and procedures
  • Relationship building
  • Schedule development
  • Process monitoring and improvement
  • Policy enforcement

Timeline

Supervisor

United States Post Office
04.2024 - Current

CEO

Above All Business Solutions LLC
11.2023 - Current

Co-Owner

Just 4U Tax N Credit LLC
08.2021 - 11.2023

City Letter Carrier

United States Post Office
07.2018 - Current

Certified Nursing Assistant

University of Texas Medical Branch
01.2015 - 07.2018

BBA - Accounting

American InterContinental University

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