Stephanie Avril
Brooklyn,NY
Summary
A forward-thinking sales manager and strategic thinker with a successful history in luxury retail environments. Working closely with managers, I interpret creative ideas and oversee numerous projects focused on growing the customer base and cultivating partnerships.
Overview
4
4
years of professional experience
Work History
Authorized Watch Dealer
Tudor Watch
New York, NY
03.2023 - 02.2024
- Created an outstanding client experience following strict guidelines and through clienteling to ensure luxurious experience which resulted in long term relationships resulting in excellent reviews and closing deals.
- Managed client information to facilitate transactions and drive smooth sales closing.
- Managed follow ups and thank you emails that resulted in sales, feedback and returning clientele.
- Met and surpassed sales goals by meeting with management to reviews KPIs and clienteling selling over $1,000,000 in less than 1 year.
- Worked with managers and team members to ensure the store is at all times clean and attractive to meet and maintain company standards.
Customer Experience Associate
Nordstrom
New York, NY
11.2019 - 08.2021
- Focused on improving the customer experience within the store which resulted in 5 star reviews which maintained company reputation.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions along with following up which maintained relationships.
- Welcomed visitors, answered phone calls and responded to online customer inquiries through specific guideline.
Education
Associate of Arts - Fashion Marketing
NYC College of Technology
New York, NY05.2017
Skills
- Sales Closing
- Supervision & Leadership
- Critical Thinking
- Client Experience
- Team Building
- Data Management
- Product Knowledge
- Brand Promotion
- POS/CRM Software
- Bilingual (Haitian Creole)
Timeline
Authorized Watch Dealer
Tudor Watch
03.2023 - 02.2024
Customer Experience Associate
Nordstrom
11.2019 - 08.2021
Associate of Arts - Fashion Marketing
NYC College of Technology
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