Stephanie Bakow
CVS
Macomb,MI
1
year of professional experience
Recently relocated from Dover, Tennessee, back to Macomb, Michigan. I bring extensive expertise in retail operations, skilled at driving sales and enhancing customer satisfaction through strategic planning and innovative promotional strategies. I demonstrate strong leadership in managing staff, fostering a collaborative environment that enhances team performance and development. Committed to utilizing market research and data analysis to optimize inventory control and consistently achieve sales targets.
Work History
Store Manager
- I was responsible for the day-to-day operations of the store, including managing staff, inventory, sales, and customer service while ensuring compliance with company policies and regulations.
- Staff Management:
- Hiring and Training: Recruiting, interviewing and hiring employees as well as development opportunities.
- Operational Efficiency
- Supervision and motivation: Supervising and motivating staff to ensure high performance and productivity, while also addressing any issues or concerns.
- Sales Strategy
- Scheduling and Performance: Creating and managing employee schedules, evaluating performance, and providing feedback and coaching.
- Sales Revenue:
- Sales Targets: Setting and meeting sales targets, developing strategies to drive sales and increase revenue.
- Customer Service: Ensuring excellent customer service and addressing customer complaints and concerns.
- Promotional Activities: Planning and implementing promotional Activities to attract customers and increase sales.
- Inventory and Operations:
- Inventory Management: Managing inventory levels, ordering products, and ensuring sufficient stock to meet customer demand.
- Sales Training
- Store Operations: Ensuring the store is clean, organized, and safe, while also maintaining compliance with company policies and regulations.
- Budget Management: Managing the store's budget, tracking expenses, and ensuring profitability.
- Financial Management:
- Financial Records: Maintaining accurate financial records, including sales, expenses, inventory date.
- Reporting: Preparing and analyzing financial reports to track performance and identify areas for improvement.
- Cost control: Implementing cost saving measures and optimizing expenses to improve profitability.
- Other Responsibilities include:
- Compliance: Ensuring compliance with all relevant laws, regulations, and company policies.
- Communication: Communicating effectively with employees, customers, and upper management.
- Problem solving: Identifying and solving problems and issues that arise in the store.
Store Manager
- Demonstrates a strong work ethic and punctuality while quickly adapting to new challenges in a fast-paced environment.
- Fosters teamwork and collaboration, actively listening to colleagues and contributing positively to group dynamics.
- Focuses on achieving measurable results by maintaining attention to detail and prioritizing tasks effectively.
- Applies critical thinking to solve problems efficiently, learning from experiences to enhance future performance.
- Communicates clearly and effectively, ensuring alignment among team members while striving for continuous improvement.
- Achieves store goals through strategic planning and team motivation, enhancing sales performance and customer satisfaction.
Counter Manager
- Actual Sales:
- Sep 29th 2018-Feb 02nd 2019: $98,880.17
- Feb 03 2019-Feb 02nd 2020: $230,155.90
- Feb 03 2020-Mar 2020: $25,231.09
- Reliability attendance indicator based on percentage: 99.7%
Store Manager
1 Year 4 Months- Led daily store operations ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Developed team schedules enhancing productivity and ensuring adequate coverage.
- Trained and mentored staff on customer service best practices and operational processes.
- Implemented promotional strategies increasing sales and improving customer engagement.
- Conducted regular performance evaluations fostering team development and accountability.
- Analyzed sales reports to identify trends, informing strategic decision-making for product placement.
- Collaborated with corporate teams to align local initiatives with overall business goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained store visual
- Set POGs effectively and in accordance with company guidelines.
Education
Diploma
Bachelor's - Criminal Justice
- Made the deans list every semester, averaging a 3.7 GPA
- Jan 2009 - Aug 2009
- GPA: 3.7 GPA
Cosmetology License
Skills
Time Management
Strategic Planning
Data Analysis
Conflict Resolution
Market Research
Visual Merchandising
Team Building
Inventory Control
Staff Development
Promotional Planning providing training
Customer Engagement
Budgeting
Problem Solving
Team Leadership
Financial Analysis
Process Improvement
Negotiation
Sales Analytics
Cost Reduction
Operational Planning
Training Development and Workflow Optimization
Compliance Management
Performance Evaluation
Operational Auditing
Sales Techniques
Customer Loyalty
Market Trends
Risk Mitigation
Awards and Accomplishments
Estee Lauder Certificate of Achievement Vice President, Head of sales, Executive Director, Head of Education and Special events., 6 Salon award winning shampoo challenge contest based upon client satisfaction ratings., Miss Macomb County Michigan USA 2016
Timeline
Store Manager
CosmoProf
03.2025 - 07.2026Read More
Paul Mitchell
Cosmetology License
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Macomb Community College
Bachelor's from Criminal Justice
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Sterling College
Diploma
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Counter Manager
Estee Lauder and Lancome
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Store Manager
Claire's
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Store Manager
CVS
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