Stephanie Ball
Tobyhanna,PA
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Entertainment Group LLC.
Pocono Manor, PA
05.2021 - Current
- Supports the General Manager in conducting team performance evaluations and annual reviews, ensuring fair and constructive assessments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Delivers timely, balanced feedback to staff, recognizing achievements while addressing performance gaps with actionable guidance.
- Provide ongoing direction and support to team members in daily operations and project execution.
- Partners with department supervisors to improve service quality and drive operational efficiency.
- Analyze performance trends across weekly, monthly, quarterly, and annual periods, and recommend data-driven strategies for improvement.
- Lead by example to promote a culture of accountability, innovation, and collaboration.
- Advocate for both organizational objectives and customer satisfaction, aligning business goals with client needs.
Sales Embassador
Banana Republic Factory Store
Tannersville, PA
07.2017 - 02.2021
- Operates cash register, communicated with customers and operated sales floor.
- Uses POS to conduct purchase transactions.
- Exceeded sales and promotional goals consistently.
- Delivers excellent customer service with floor sales and assist customers with purchases.
- Customer service skills (styling and grabbing sizes or personal opinion.)
- Works as a team player.
- Processed merchandise returns and exchanges.
- Teams up with coworkers to guarantee customer satisfaction.
- Packing SFS (ship from store)
- Processes order in store for customers.
- Exceeded goals for opening credit cards and offering customers to be a reward member.
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
- Responded to telephone inquiries by providing quality service to customers and associates.
- Weekly/daily cleaning for facility (bathrooms, break room, sales floor, windows, etc.)
- Processing go backs for fitting room, assisting customers in the fitting room.
- Follow opening and closing procedures thoroughly.
- Cultivated positive customer relationships through exceptional service and product knowledge.
Cashier
Bill's Shoprite
Mount Pocono
04.2016 - 02.2020
- Maintained knowledge of cashier procedures area, and work area for security.
- Previously RAMP certified (RESPONSIBLE ALCOHOL MANAGEMENT PROGRAM) handling alcohol and certain limits of the liquor license.
- Accommodates to customers needs.
- Inspects the rotation of all grocery products.
- Responsible for making sure that the aisles are organized and clean.
- Excellent customer service.
- Experienced with cash handling, WIC checks, and non WIC checks, coupons, etc.
- Cleaning duties (sanitizing registers and garbage's)
- Assisted customers with inquiries, promoting products and services effectively.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PA06.2016
Skills
- Customer service
- Team leadership
- Decision-making
- Time management
- Operations management
- Team building
- Staff management
- Business development
Timeline
Assistant Manager
Family Entertainment Group LLC.
05.2021 - Current
Sales Embassador
Banana Republic Factory Store
07.2017 - 02.2021
Cashier
Bill's Shoprite
04.2016 - 02.2020
High School Diploma -
Pocono Mountain West High School