Stephanie Banks-Favors
Washington,DC
Summary
Committed and hardworking customer service associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
17
17
years of professional experience
Work History
Cashier
Sodexo Food Service
08.2020 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Giant Food Stores
05.2012 - 07.2020
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Teaching Assistant
Woodbridge Daycare Center
09.2008 - 07.2012
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Education
High School Diploma -
Suitland High School
Suitland, MD05-2010
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Point of sale operation
- Multitasking and organization
- POS system operations
- Hospitality and accommodation
- Issue resolution
Timeline
Cashier
Sodexo Food Service
08.2020 - Current
Customer Service Representative
Giant Food Stores
05.2012 - 07.2020
Teaching Assistant
Woodbridge Daycare Center
09.2008 - 07.2012
High School Diploma -
Suitland High School