Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Bardach

Manheim,PA

Summary

Dynamic guest service professional with extensive experience at hospitality resorts, excelling in cash handling and billing resolution. Proven ability to enhance guest relations through effective communication and problem-solving. Recognized for maintaining high service standards while managing financial transactions and ensuring seamless operations in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Guest Service Representative

Hershey Entertainment & Resorts
Hershey, PA
04.2024 - Current
  • Guided guests in understanding resort amenities and Hershey Park features to enhance their experience.
  • Utilized Forbes standard skills consistently to improve guest interactions.
  • Managed substantial cash transactions and card authorizations, maintaining precise financial records.
  • Facilitated resolution of billing discrepancies through coordination with concierge and restaurant teams.
  • Supported the security team in managing VIP guests, maintaining discretion in sensitive situations.

Night Auditor

Eden Resort & Suites
Lancaster, Pennsylvania
01.2023 - 03.2024
  • Handled accounting and front desk tasks, ensuring accuracy and smooth night-time hotel operations.
  • Managed the financial balancing of all hotel food and beverage transactions.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
  • Prepared detailed audit reports at the end of each shift.

Administrative Receptionist

Eden Resort & Suites
Lancaster, Pennsylvania
05.2022 - 01.2023
  • Demonstrated proficiency in hospitality standards to enhance guest interactions and satisfaction.
  • Created a concierge area at the reception to improve guest experience for transient visitors.
  • Resolved guest concerns with professionalism and empathy, ensuring a positive resolution to challenging situations.
  • Managed reservation bookings and efficiently processed card payments to ensure seamless client transactions.
  • Managed front desk operations during staffing shortages, ensuring seamless service and efficiency.

Janitorial Supervisor

Landisville Middle School
Landisville, Pennsylvania
12.2021 - 05.2022
  • Supervised cleaning staff to ensure high cleanliness standards in school facilities.
  • Developed and implemented cleaning schedules for classrooms, hallways, and restrooms.
  • Managed inventory of cleaning supplies and equipment for efficient operations.
  • Enforced safety procedures to maintain a safe working environment for staff.
  • Resolved employee conflicts and fostered teamwork among janitorial staff members.
  • Contributed to effective cleaning operations at the conclusion of the pandemic.

Store Supervisor

CVS Healthcare
Lebanon, Pennsylvania
12.2019 - 12.2021
  • Oversaw the daily financial closing process for store registers.
  • Directed store and pharmacy management during the pandemic, prioritizing staff and customer safety.
  • Supported guests through pandemic-related issues, maintaining high service standards amidst supply shortages.
  • Processed all card and cash transactions at the cashier, ensuring accuracy and efficiency.

Education

High School Diploma -

Manheim Central High School
Manheim

Skills

  • Cash handling and billing resolution
  • Guest relations and customer service
  • Night audit and reservation management

Timeline

Guest Service Representative

Hershey Entertainment & Resorts
04.2024 - Current

Night Auditor

Eden Resort & Suites
01.2023 - 03.2024

Administrative Receptionist

Eden Resort & Suites
05.2022 - 01.2023

Janitorial Supervisor

Landisville Middle School
12.2021 - 05.2022

Store Supervisor

CVS Healthcare
12.2019 - 12.2021

High School Diploma -

Manheim Central High School

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