Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Associate Director of Operations
Yale New Haven Health System, Northeast Medical Group
08.2019 - Current
Supported business growth through strategic planning and process development.
Streamlined company processes and procedures while enhancing customer satisfaction.
Leveraged experience through vital management positions guiding business to success.
Formulated analysis assessments to make informed decisions on proposed projects.
Led organization by developing professional and ethical culture focused on patient excellence.
Off-Shift Clinical Executive Administrator/ Per Diem
Yale New Haven Hospital
11.2013 - Current
Ensures accountability for high performance in patient satisfaction, staff development and regulatory readiness for 1200 inpatient beds
Ensures accountability for financial, operations and managerial effectiveness
Implements performance improvement plans to reduce unnecessary variation on the off shifts through effective partnerships
Works directly with the managers, clinicians, and employees to assure the delivery of safe, high quality patient and family centered care and ensures accountability for high performance in patient satisfaction with emphasis on reducing unnecessary variation on the off shifts
Ensures that all regulatory standards are communicated, understood and implemented by managers, clinicians, and employees on the off shift and continuously monitors the budget and the delivery of services and products.
Population Health Manager
Yale New Haven Health System
04.2016 - 01.2019
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Responsible for operational effectiveness for over 45 providers, and 105 reports – over 1 million outpatient visits
Enhances operational needs, emphasizing cost containment without jeopardizing important innovation or quality of care
Public Health Instructor
Naugatuck Community College
01.2015 - 01.2019
Publications/Presentations 2020 Community Outreach Person of the Year Award Feb
Promoted available resources and connected individuals with services.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Program Coordinator
Yale New Haven Health System/Grimes Center, LTC
05.2009 - 11.2013
Outpatient/Inpatient Setting
Handled a broad scope of internal processes encompassing the daily management including but not limited to resolving administrative issues, but analyzing information and identifying solutions
Train and supervise staff
05.2013 - 10.2013
Education
Ph.D. - Health and Human Services, Community Health and Advocacy
Walden University
05.2024
Masters of Health Administration -
University of Phoenix
Tempe, AZ
09.2012
Bachelor of Science - Public Health
Southern CT State University
05.2010
Skills
Lean Methodology
Staff Development
Joint Ventures
Supplier Evaluation
Affiliations
Harvard Leadership Program
High Reliability Organization Trainer
Critical Incident Stress Management Committee
YNHHS Patient Family Advisory Counsel
Get Healthy CT- New Haven County
Timeline
Associate Director of Operations
Yale New Haven Health System, Northeast Medical Group
08.2019 - Current
Population Health Manager
Yale New Haven Health System
04.2016 - 01.2019
Public Health Instructor
Naugatuck Community College
01.2015 - 01.2019
Off-Shift Clinical Executive Administrator/ Per Diem
Yale New Haven Hospital
11.2013 - Current
05.2013 - 10.2013
Program Coordinator
Yale New Haven Health System/Grimes Center, LTC
05.2009 - 11.2013
Ph.D. - Health and Human Services, Community Health and Advocacy
Walden University
Masters of Health Administration -
University of Phoenix
Bachelor of Science - Public Health
Southern CT State University
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