Stephanie Beelman
Neillsville,Wisconsin
Summary
Dynamic professional with a positive attitude and proven leadership skills, adept at enhancing team productivity and resolving customer issues. At Russell's Of Neillsville, I transformed escalated complaints into opportunities for loyalty, showcasing my problem-solving abilities and commitment to exceptional customer service. Skilled in multitasking and organization, I drive results in fast-paced environments.
Overview
2016
2016
years of professional experience
Work History
Appliance And Service Manager
Russell's Of Neillsville
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Trained and supervised team of service staff members to meet business goals.
Sales Associate
Shopko Stores Operating Co. LLC
03.2012 - 10.2015
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Foreman
Summit Group
09.2000 - 03.2009
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Created and implemented plans to maximize efficiency of workers.
Education
High School Diploma - General Studies
Memorial High School
Eau Claire, WI05.1997
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
Sales Associate
Shopko Stores Operating Co. LLC
03.2012 - 10.2015
Foreman
Summit Group
09.2000 - 03.2009
Appliance And Service Manager
Russell's Of Neillsville
High School Diploma - General Studies
Memorial High School