Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE BERGERON

Fitchburg,MA

Summary

Service Advisor/Writer dedicated to keeping customers happy and their vehicles reliable.

Overview

20
20
years of professional experience

Work History

Service Advisor

Absolute Auto Repair Center
05.2020 - 04.2025
  • Greet/ Check in customers in for service
  • Vehicle walk around/ check in
  • Efficiently document vehicle repair needs and maintenance due
  • Opening/closing repair orders
  • Writing estimates
  • Contacting customers for time/estimate updates
  • Schedule appointments
  • Determine warranty and service contract coverage
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.

Service Advisor

Dan O'Brien CDJR (Formerly Kelly Jeep Chrysler)
04.2019 - 04.2020
  • Greet/ Check in customers in for service
  • Vehicle walk around/ check in
  • Efficiently document vehicle repair needs and maintenance due
  • Opening/closing repair orders
  • Writing estimates
  • Contacting customers for time/estimate updates
  • Schedule appointments
  • Determine warranty and service contract coverage

Service Advisor

Herb Chambers of Millbury
01.2018 - 03.2019
  • Greet/ Check in customers in for service
  • Vehicle walk around/ check in
  • Efficiently document vehicle repair needs and maintenance due
  • Opening/closing repair orders
  • Writing estimates
  • Contacting customers for time/estimate updates
  • Schedule appointments
  • Determine warranty and service contract coverage
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Maintained up-to-date knowledge of product and service changes.

Assistant Service Manager

Ron Bouchard Chrysler Dodge Ram
04.2010 - 01.2018
  • Greet/ Check in customers in for service
  • Vehicle walk around/ check in
  • Efficiently document vehicle repair needs and maintenance due
  • Opening/closing repair orders
  • Writing estimates
  • Contacting customers for time/estimate updates
  • Schedule appointments
  • Determine warranty and service contract coverage
  • Cashiering

Cashier

Market Basket
08.2008 - 05.2011
  • Greet customers
  • Scanned purchases
  • Memorized produce Plu codes
  • Collected and stored coupons
  • Assisted customers with item locating
  • Organized displays/shelves

Crew Member

D'Angelo Grilled Sandwiches
09.2005 - 03.2008
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Diligently restocked work stations and display cases.
  • Prepped items for later use to save staff time during busy hours.
  • Cleaning
  • Cashiering
  • Closing

Education

Associate of Science - Automotive Technology

Mass Bay Community College
Framingham, MA
01.2011

High School Diploma -

Leominster Center for Technical Education
Leominster, MA
01.2009

Skills

  • Customer-oriented
  • Friendly and helpful
  • Valid Massachusetts driver's license
  • Experience with Reynolds&Reynolds, CDK, Shop-Ware, & Tekmetric
  • Organized multi-tasker
  • Multitasking and organization
  • Service recommendations
  • Service estimates
  • Service scheduling
  • Multi-line phone talent

Timeline

Service Advisor

Absolute Auto Repair Center
05.2020 - 04.2025

Service Advisor

Dan O'Brien CDJR (Formerly Kelly Jeep Chrysler)
04.2019 - 04.2020

Service Advisor

Herb Chambers of Millbury
01.2018 - 03.2019

Assistant Service Manager

Ron Bouchard Chrysler Dodge Ram
04.2010 - 01.2018

Cashier

Market Basket
08.2008 - 05.2011

Crew Member

D'Angelo Grilled Sandwiches
09.2005 - 03.2008

High School Diploma -

Leominster Center for Technical Education

Associate of Science - Automotive Technology

Mass Bay Community College

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STEPHANIE BERGERON