STEPHANIE BERGERON
Fitchburg,MA
Summary
Service Advisor/Writer dedicated to keeping customers happy and their vehicles reliable.
Overview
20
20
years of professional experience
Work History
Service Advisor
Absolute Auto Repair Center
Shirley/ Fitchburg, MA
05.2020 - 04.2025
- Greet/ Check in customers in for service
- Vehicle walk around/ check in
- Efficiently document vehicle repair needs and maintenance due
- Opening/closing repair orders
- Writing estimates
- Contacting customers for time/estimate updates
- Schedule appointments
- Determine warranty and service contract coverage
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Service Advisor
Dan O'Brien CDJR (Formerly Kelly Jeep Chrysler)
Methuen, MA
04.2019 - 04.2020
- Greet/ Check in customers in for service
- Vehicle walk around/ check in
- Efficiently document vehicle repair needs and maintenance due
- Opening/closing repair orders
- Writing estimates
- Contacting customers for time/estimate updates
- Schedule appointments
- Determine warranty and service contract coverage
Service Advisor
Herb Chambers of Millbury
Millbury, MA
01.2018 - 03.2019
- Greet/ Check in customers in for service
- Vehicle walk around/ check in
- Efficiently document vehicle repair needs and maintenance due
- Opening/closing repair orders
- Writing estimates
- Contacting customers for time/estimate updates
- Schedule appointments
- Determine warranty and service contract coverage
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
Assistant Service Manager
Ron Bouchard Chrysler Dodge Ram
Fitchburg, USA
04.2010 - 01.2018
- Greet/ Check in customers in for service
- Vehicle walk around/ check in
- Efficiently document vehicle repair needs and maintenance due
- Opening/closing repair orders
- Writing estimates
- Contacting customers for time/estimate updates
- Schedule appointments
- Determine warranty and service contract coverage
- Cashiering
Cashier
Market Basket
Leominster, USA
08.2008 - 05.2011
- Greet customers
- Scanned purchases
- Memorized produce Plu codes
- Collected and stored coupons
- Assisted customers with item locating
- Organized displays/shelves
Crew Member
D'Angelo Grilled Sandwiches
Leominster, USA
09.2005 - 03.2008
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Diligently restocked work stations and display cases.
- Prepped items for later use to save staff time during busy hours.
- Cleaning
- Cashiering
- Closing
Education
Associate of Science - Automotive Technology
Mass Bay Community College
Framingham, MA01.2011
High School Diploma -
Leominster Center for Technical Education
Leominster, MA01.2009
Skills
- Customer-oriented
- Friendly and helpful
- Valid Massachusetts driver's license
- Experience with Reynolds&Reynolds, CDK, Shop-Ware, & Tekmetric
- Organized multi-tasker
- Multitasking and organization
- Service recommendations
- Service estimates
- Service scheduling
- Multi-line phone talent
Timeline
Service Advisor
Absolute Auto Repair Center
05.2020 - 04.2025
Service Advisor
Dan O'Brien CDJR (Formerly Kelly Jeep Chrysler)
04.2019 - 04.2020
Service Advisor
Herb Chambers of Millbury
01.2018 - 03.2019
Assistant Service Manager
Ron Bouchard Chrysler Dodge Ram
04.2010 - 01.2018
Cashier
Market Basket
08.2008 - 05.2011
Crew Member
D'Angelo Grilled Sandwiches
09.2005 - 03.2008
High School Diploma -
Leominster Center for Technical Education
Associate of Science - Automotive Technology
Mass Bay Community College